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Technical / Non-Technical Customer Support (Mandarin)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 4,000 / month

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Position 1: Technical Customer Service (Mandarin Speaker)

Roles & Responsibilities:

  • Provide Telco support and troubleshooting to customers via phone, email, or chat
  • Assist with product-related queries and resolve issues efficiently
  • Escalate complex problems to relevant teams when necessary
  • Ensure timely follow-up and maintain customer satisfaction
  • Document interactions and solutions in the support system

    Position 2: Customer Service Executive (Mandarin & Cantonese Speaker)

    Roles & Responsibilities:

    • Handle customer inquiries, complaints, and feedback via multiple channels
    • Provide accurate information and effective solutions to customer issues
    • Maintain a high level of professionalism and empathy in communication
    • Work closely with internal teams to resolve escalated cases
    • Update customer records and ensure service quality standards are met

      Feel free to reach us on below details:

      Contact person: Payal Soni

      Email: [email protected]

      WhatsApp: +6010-9638689

      References are highly appreciated...!!

Position 1: Technical- Customer Service (Mandarin)

Job Location: KL Sentral

Job Type: Permanent

Work schedule: Mon - Fri | 9am - 6pm

Start Date: 28th Apr

Mandate:

- Degree/ Diploma - IT / Computer Science/Engineering (Fresher/experienced can apply)

- Fluent in Mandarin and English

Position 2: Customer Service executive (Mandarin & Cantonese)

Job Location: Sunway Visio Tower

Job Type: Permanent

Work schedule: Mon - Fri | 9am - 6pm

Start Date: 5th May

Mandate:

  • Diploma / Degree Fresh Graduates can apply
  • SPM with 6 month or above experience in Customer Service required
  • Fluent in Mandarin, Cantonese and English

  • Permanent Job
  • 5 days work
  • Normal working hours (9am -6pm)
  • Medical Insurance