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Admin (Live Chat Support)

RM 1,800 - RM 2,500 / month

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  • Track, analyze, and report on key e-commerce metrics-
  • Conduct regular competitor benchmarking and market trend analysis
  • Develop data-driven recommendations to enhance platform performance and customer experience
  • Prepare and present regular performance reports

•To improve customer satisfaction, proactively emphasize and elevate consumer comments to the online order platform (TIKTOK & SHOPEE) enquires, making sure that prompt and high-quality solutions are provided.

•Recognize the essential procedures and offer workable answers to enhance the provision of customer care.

•Use your knowledge of web markup language and search engine optimization to create content that is clear, succinct, and grammatically correct for a variety of target audiences.

•To uphold the company's principles, keep your brand voice consistent across all platforms of communication.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.