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Service Desk Analyst

  • Full Time, onsite
  • VF Corporation
  • ASIA > MYS > Kuala Lumpur > KL Office, Malaysia
Salary undisclosed

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About the Role: Join our dynamic team as a Service Desk Analyst, where you'll resolve technical issues in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist employees with software and hardware problems.

Key Responsibilities:

  • Diagnose and troubleshoot technical issues following documented procedures.
  • Provide support for desktop, laptop, and network services.
  • Resolve less complex problems or escalate to appropriate personnel.

Qualifications:

  • Bachelor's degree in Information Technology or related field (or equivalent experience).
  • Minimum one year of related experience preferred.
  • Strong written and oral communication skills.

Skills & Knowledge:

  • Solid understanding of a specialized area through prior study or experience.
  • Ability to apply standardized rules and procedures within your area.
  • Basic problem-solving skills to identify and resolve issues.

Interaction & Impact:

  • Exchange technical information with colleagues and customers.
  • Support short-term team performance and contribute to achieving goals.

Accountability:

  • Responsible for meeting personal targets and planning your work.
  • Work is periodically reviewed, with awareness of broader profitability issues.

Ready to make an impact? Apply now and be part of our team!

R-20250415-0006