Service Desk Analyst
Salary undisclosed
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About the Role: Join our dynamic team as a Service Desk Analyst, where you'll resolve technical issues in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist employees with software and hardware problems.
Key Responsibilities:
- Diagnose and troubleshoot technical issues following documented procedures.
- Provide support for desktop, laptop, and network services.
- Resolve less complex problems or escalate to appropriate personnel.
Qualifications:
- Bachelor's degree in Information Technology or related field (or equivalent experience).
- Minimum one year of related experience preferred.
- Strong written and oral communication skills.
Skills & Knowledge:
- Solid understanding of a specialized area through prior study or experience.
- Ability to apply standardized rules and procedures within your area.
- Basic problem-solving skills to identify and resolve issues.
Interaction & Impact:
- Exchange technical information with colleagues and customers.
- Support short-term team performance and contribute to achieving goals.
Accountability:
- Responsible for meeting personal targets and planning your work.
- Work is periodically reviewed, with awareness of broader profitability issues.
Ready to make an impact? Apply now and be part of our team!
R-20250415-0006