Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Inbound Careline Customer Service Executive - Start Your Career at CARSOME!

RM 2,500 - RM 2,800 / month
Checking job availability...
Original
Simplified

Are you a customer-centric individual with a passion for helping others? CARSOME, Southeast Asia's largest integrated car e-commerce platform, is seeking a friendly and efficient Inbound Customer Service Executive to join our growing team! If you're a strong communicator who enjoys solving problems and providing exceptional service, we encourage you to apply!

In this role, you'll be the first point of contact for our valued customers, answering inbound calls, resolving inquiries, and ensuring a positive experience. We welcome fresh graduates with a can-do attitude and a passion for customer service. Candidates with prior inbound call center experience and multi-channel support expertise will be given priority.

What You'll Do:

  • Customer Champion: Answer inbound calls from customers via our hotline, providing prompt and helpful assistance.
  • Problem Solver: Resolve customer inquiries and issues on the first call, ensuring a seamless and satisfying experience.
  • Information Hub: Provide accurate and up-to-date information about CARSOME's products, services, and promotions.
  • Efficient Communication: Channel customer inquiries and feedback to the relevant internal departments (e.g., Used Car Dealers, New Car Dealers, Bidding Team).
  • Appointment Coordination: Forward appointment reschedulings, cancellations, and inquiries to the Outbound Telesales team.
  • Multi-Channel Support: Respond to customer inquiries via various channels, including WhatsApp, email, and live chat.
  • Case Escalation: Escalate complex complaints or issues to the Team Leader for resolution.
  • Administrative Tasks: Handle paperwork, reports, and other administrative duties as assigned.
  • System Proficiency: Utilize various tools and systems, including C2B CMS, B2C CMS, ZOHO Desk, ZOHO SalesIQ, MessageBird, Talkdesk, Workplace, and more.

What You'll Bring:

  • Customer Focus: A genuine desire to help customers and provide outstanding service.
  • Excellent Communication: Strong verbal and written communication skills in English and Bahasa Malaysia.
  • Problem-Solving Skills: Ability to analyze situations, identify solutions, and resolve customer issues effectively.
  • Tech Savvy: Comfortable using various computer applications and systems, including CRM software, communication platforms, and Microsoft Office Suite.
  • Multi-tasking Ability: Ability to handle multiple tasks simultaneously and efficiently manage time.
  • Adaptability: Ability to work independently, handle pressure, and adapt to changing priorities.
  • Availability: Willingness to work weekends and public holidays at The Ascent, beside Paradigm Mall, Petaling Jaya, Selangor. (15-20 minutes walk from LRT Glenmarie/Kelana Jaya, accessible by bus from LRT stations).
  • Call Center Experience (Preferred): Prior experience in an inbound call center environment, especially with multi-channel support (hotline, live chat, etc.), is highly advantageous.

Why CARSOME?

  • Competitive Salary: Earn a starting salary of RM2,500 - RM2,800 per month.
  • Comprehensive Benefits: Enjoy health insurance (medical & dental), birthday leave, marriage leave, other leave entitlements, and exclusive discounts within the CARSOME ecosystem.
  • Amazing Culture: Be part of a fast-paced, supportive, and innovative company culture. (Check out our Instagram @lifeatCarsome!)
  • Career Growth: We offer bi-annual performance reviews and clear career progression paths from Executive to Head of Department. Explore opportunities within different departments!
  • Prime Location: Work in a convenient location at The Ascent, beside Paradigm Mall, easily accessible by public transport.

Ready to embark on an exciting customer service journey with CARSOME? Apply now!

Job Types: Full-time, New-Grad

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Fixed shift
  • Weekend jobs

Application Question(s):

  • Are you willing to work on PH and Weekend?
  • What is your notice period? Can you start immediately ?
  • What's your expected salary?

Work Location: In person

Application Deadline: 05/28/2025
Expected Start Date: 05/20/2025