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Pool Attendant

  • Full Time, onsite
  • HOTEL GRAND CONTINENTAL KUALA LUMPUR
  • Kuala Lumpur, Malaysia
RM 1,500 - RM 2,000 / month

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  • Observes and patrols pool and enforces safety regulations.
  • Assists swimmers from water when in danger.
  • Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
  • Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..
  • Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
  • Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.
  • Knowledgeable of hotel facilities and services to answer guest inquiries.
  • Willing to take ownership of all guest requestsand complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
  • Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Ensure swimming pools and the complete health clubarea is clean at any times and report any maintenance issues to engineering department.
  • Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
  • Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
  • Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
  • Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
  • Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
  • Facilitate and maintain consistent pool safety programs, training, and documentationto ensure the overall safety of guests in the pool area.
  • Work closely with other departments that are essential to ensuring a positive guest experience.
  • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

  • Health insurance