Epicareer Might not Working Properly
Learn More

Automotive Service Advisor

RM 3,200 - RM 4,300 / month

Checking job availability...

Original
Simplified

JOB RESPONSIBILITIES:

- Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work

- Working with team leader / mechanic to convey the customers' concerns with accurate repair descriptions.

- Consulting with team leader / mechanic regarding necessary repairs and possible alternatives to expensive repairs.

- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Prepare estimation cost of repair works and explain to customers regarding the work done and cost of repair.

- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off.

- Providing customers with information and advice on warranty protections, potential cost savings.

- Liaising with team leader / mechanic about parts ordering and ensuring parts are available when needed.

- Managing and overseeing the repair workflow and schedule.

- Actively communicate to customers on car repair status and advise them about service changes or car pick-up times.

- Maintaining positive customer relationships to ensure repeat business.

- Ensuring all details on services rendered and costs are related to customers and processing their payments.

- Manage customer complaints and escalate to reporting manager

JOB REQUIREMENTS

- A strong understanding of automotive technology and the automotive industry.

- Proficiency with industry-specific software such as EPC - Electronic Part Catalogue, Microsoft Office

- Good command of written and spoken in English and Bahasa Malaysia.

- Excellent customer service, interpersonal, communication skills and able to interact with customers, mechanics and all levels in the organization

- Strong organizational, decision making, and problem solving skills.

- Self initiative at work, attention to detail, responsible, hardworking and responsive.

- Able to work with minimum supervision, motivated, confident, dynamic and customer oriented attitude.

- Able to complete all tasks before deadline and perform other ad-hoc assignment as required from time to time.​

BENEFITS:

- Latihan dan bimbingan sambil kerja

- Gaji Bulanan yang TINGGI

- Caruman KWSP , SOCSO & EIS

- Peluang untuk kenaikan gaji dan pangkat (Mengikut prestasi)

- Bonus Tahunan

Waktu Bekerja 6 Hari :

- Isnin - Jumaat 9.00am - 6.00pm

Job Type: Full-time

Pay: RM3,200.00 - RM4,300.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Yearly bonus

Education:

  • Malaysian Special Skills Certificate (Preferred)

Experience:

  • service advisor: 1 year (Required)