Store Assistant

Store Assistant Job Description

Position Overview:

The Store Assistant plays a vital role in supporting the Store Manager and ensuring the smooth day-to-day operations of the store. This position requires excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

1. Customer Service:

- Greet customers warmly and assist them with their purchases.

- Provide product information and recommendations based on customer needs.

- Handle customer inquiries and resolve minor complaints professionally.

- Promote store loyalty programs and special offers to customers.

2. Sales Support:

- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.

- Assist with returns, exchanges, and refunds as per store policies.

- Monitor sales floor activity and provide support during busy periods.

3. Stock Management:

- Receive, unpack, and organize stock deliveries.

- Restock shelves and ensure products are displayed neatly and correctly.

- Monitor inventory levels and report shortages or discrepancies to the Store Manager.

- Assist in conducting regular stock audits to minimize losses.

4. Store Maintenance:

- Maintain cleanliness and organization throughout the store.

- Follow cleaning schedules and procedures to ensure a hygienic environment.

- Ensure displays and promotional materials are well-maintained and visually appealing.

5. Personal Grooming and Professionalism:

- Adhere to the store's grooming and dress code standards.

- Maintain a neat and professional appearance at all times.

6. Business Ethics and Compliance:

- Conduct all tasks with honesty and integrity.

- Respect company policies and procedures.

- Maintain confidentiality of sensitive information.

7. Team Collaboration:

- Work closely with colleagues to achieve store goals and maintain a positive work environment.

- Participate in training sessions and team meetings to enhance skills and knowledge.

- Provide support to the Store Manager and other team members as needed.

8. Promotional Activities:

- Assist in setting up promotional displays and in-store events.

- Inform customers about ongoing promotions and special offers.

- Help ensure promotional activities are executed smoothly and effectively.

9. Security and Loss Prevention:

- Monitor the store for potential security risks and report concerns promptly.

- Follow loss prevention protocols to safeguard store assets.

10. Administrative Support:

- Assist with basic administrative tasks, such as filing and record-keeping.

- Help prepare daily sales reports and other documentation as required.

11. Conflict Resolution:

- Address minor disputes or misunderstandings with customers or colleagues.

- Escalate complex issues to the Store Manager for resolution.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Ability to commute/relocate:

• Bukit Jalil: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Retail sales: 2 years (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)

Work Location: In person

Application Deadline: 05/15/2025
Expected Start Date: 05/20/2025