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Customer Success Executive

Salary undisclosed

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Job Requirements:

  • Malaysian citizen or hold relevant residence status
  • Fresh graduates are encouraged to apply
  • SPM/STPM/Diploma/Degree holder with at least one (1) year working experience
  • Demonstrate good interpersonal and communication skills
  • Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality
  • Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
  • Strong attention to detail is also needed to ensure that clients obtain their desired results.
  • Must possess own transport, as the job requires site visits to client locations.
  • Required languages: English, Bahasa Malaysia and Mandarin.
  • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Seeking for talents who will be based at Kuala Lumpur

Job Responsibilities:

1. Customer Onboarding:

  • Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
  • Provide product orientation to help customers maximize the value of our offerings

    2. Account Management:

    • Proactively monitor customer accounts to identify potential issues and address them promptly
    • Encourage satisfied customers on other promotional activities and event invitation on monthly basis
    • Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement

      3. Retention:

      • Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives

  • EPF/SOCSO
  • Annual Leave
  • Medical Leave
  • Birthday Leave
  • Medical, dental & optical benefits
  • Performance incentive
  • Young, vibrant and dynamic working environment
  • Opportunity for career development and advancement