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Associate, Quality Assurance - Contribution Department

Salary undisclosed

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  • Develop, update, standardise, and enhance Intellectual Document (IDM) such as Standard Operating Procedures (SOP), Guidelines, Policies, Discretionary Authority Limit (DAL) and Limit of Authority (LOA), for all contribution-related processes, ensuring consistency and adherence to governance.
  • Benchmark against industry standards to ensure processes remain efficient and aligned with best practices.
  • Implement a structured version control system to track updates and revisions, ensuring practices align with the latest IDM versions.
  • Identify, document, and analyse current business workflows to pinpoint possible redundancies and inefficiencies to enhance performance under Business Process Management (BPM).
  • Manage internal and external audits to verify adherence to SOPs and guidelines, ensuring agreed corrective actions are resolved in a timely manner.
  • Prepare financial budgets for yearly operations, projects, and initiatives, leveraging past data and planned activities.
  • Collaborate with Section Heads and the Head of Department (HOD) to identify key drivers and outcome initiatives for the departmental scorecard and establish Key Performance Indicators (KPIs) that align with business plan objectives.
  • Serve as the final gate for business user sign-off on the new system’s readiness from the business perspective, ensuring IT meets the agreed-upon requirements.
  • Act as internal check and balance and participate in various departmental projects to ensure high-quality deliverables are produced by the project team.
  • Bachelor’s Degree in Business Administration, Quality Management, Risk Management, or any related field.
  • Minimum 5 years of working experience in any related field.
  • Experience in quality assurance, compliance and governance, process improvement and operational excellence will be an added advantage.
  • Possess analytical and problem-solving skills, oral and written communication skills, and presentation skills.
  • EPF
  • SOCSO
  • ANNUAL LEAVE