Checking job availability...
Original
Simplified
About Us
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
L ongevity O pportunity V ision E njoy the game!
About You
We are looking for an Incident Management Analyst who is detail-oriented, analytical, and proactive to join our Infrastructure team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic environment, and is excited to support incident resolution, improve operational efficiency, and ensure a reliable infrastructure for the organization.
Strong analytical thinking, communication, and documentation skills are essential, along with experience in incident management, IT operations, or related support roles. The ability to analyze patterns, collaborate across teams, and prioritize issues effectively will be key to your success in this role.
If you’re passionate about ensuring operational reliability and continuous service improvement and love diving into root causes, streamlining processes, and contributing to a resilient infrastructure that supports developers and gamers alike, we would love to hear from you!
Responsibilities
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
PHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to [email protected] .
For more vacancies: https://xsolla.com/careers/vacancies
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
L ongevity O pportunity V ision E njoy the game!
About You
We are looking for an Incident Management Analyst who is detail-oriented, analytical, and proactive to join our Infrastructure team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic environment, and is excited to support incident resolution, improve operational efficiency, and ensure a reliable infrastructure for the organization.
Strong analytical thinking, communication, and documentation skills are essential, along with experience in incident management, IT operations, or related support roles. The ability to analyze patterns, collaborate across teams, and prioritize issues effectively will be key to your success in this role.
If you’re passionate about ensuring operational reliability and continuous service improvement and love diving into root causes, streamlining processes, and contributing to a resilient infrastructure that supports developers and gamers alike, we would love to hear from you!
Responsibilities
- Record, categorize, and prioritize incidents to ensure timely and effective resolution.
- Track and manage incidents throughout their lifecycle, maintaining high-quality documentation.
- Participate in post-incident reviews and assist in generating detailed reports on incidents and resolution efforts.
- Analyze incident trends and recurring issues to identify areas for system and process improvements.
- Prepare regular Incident Management reports and present insights to internal stakeholders.
- Develop and refine incident response processes to improve team coordination and resolution times.
- Collaborate with cross-functional teams to ensure continuous improvement in incident handling and infrastructure reliability.
- 1–3 years of experience in incident management, IT operations, or a similar role.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Familiarity with incident reporting workflows and compliance standards.
- Ability to prioritize tasks in a fast-paced environment and manage multiple incidents simultaneously.
- Detail-oriented with strong documentation and reporting accuracy.
- Experience with Atlassian tools (e.g., Jira, Confluence).
- Familiarity with ITIL frameworks; ITIL certification is a plus.
- Experience in infrastructure monitoring and support teams.
- Exposure to SaaS, or tech infrastructure environments.
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
PHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to [email protected] .
For more vacancies: https://xsolla.com/careers/vacancies
About Us
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
L ongevity O pportunity V ision E njoy the game!
About You
We are looking for an Incident Management Analyst who is detail-oriented, analytical, and proactive to join our Infrastructure team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic environment, and is excited to support incident resolution, improve operational efficiency, and ensure a reliable infrastructure for the organization.
Strong analytical thinking, communication, and documentation skills are essential, along with experience in incident management, IT operations, or related support roles. The ability to analyze patterns, collaborate across teams, and prioritize issues effectively will be key to your success in this role.
If you’re passionate about ensuring operational reliability and continuous service improvement and love diving into root causes, streamlining processes, and contributing to a resilient infrastructure that supports developers and gamers alike, we would love to hear from you!
Responsibilities
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
PHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to [email protected] .
For more vacancies: https://xsolla.com/careers/vacancies
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
L ongevity O pportunity V ision E njoy the game!
About You
We are looking for an Incident Management Analyst who is detail-oriented, analytical, and proactive to join our Infrastructure team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic environment, and is excited to support incident resolution, improve operational efficiency, and ensure a reliable infrastructure for the organization.
Strong analytical thinking, communication, and documentation skills are essential, along with experience in incident management, IT operations, or related support roles. The ability to analyze patterns, collaborate across teams, and prioritize issues effectively will be key to your success in this role.
If you’re passionate about ensuring operational reliability and continuous service improvement and love diving into root causes, streamlining processes, and contributing to a resilient infrastructure that supports developers and gamers alike, we would love to hear from you!
Responsibilities
- Record, categorize, and prioritize incidents to ensure timely and effective resolution.
- Track and manage incidents throughout their lifecycle, maintaining high-quality documentation.
- Participate in post-incident reviews and assist in generating detailed reports on incidents and resolution efforts.
- Analyze incident trends and recurring issues to identify areas for system and process improvements.
- Prepare regular Incident Management reports and present insights to internal stakeholders.
- Develop and refine incident response processes to improve team coordination and resolution times.
- Collaborate with cross-functional teams to ensure continuous improvement in incident handling and infrastructure reliability.
- 1–3 years of experience in incident management, IT operations, or a similar role.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Familiarity with incident reporting workflows and compliance standards.
- Ability to prioritize tasks in a fast-paced environment and manage multiple incidents simultaneously.
- Detail-oriented with strong documentation and reporting accuracy.
- Experience with Atlassian tools (e.g., Jira, Confluence).
- Familiarity with ITIL frameworks; ITIL certification is a plus.
- Experience in infrastructure monitoring and support teams.
- Exposure to SaaS, or tech infrastructure environments.
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
PHYSICAL DEMANDS
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to [email protected] .
For more vacancies: https://xsolla.com/careers/vacancies