Information Technology Consultant

Looking for a tech-driven role that offers flexibility and impact? We’re hiring a Technical Customer Success Consultant to support enterprise-level clients while working from the comfort of your home in Malaysia. This is a remote-friendly role for professionals who are independent, proactive, and comfortable working with international teams—especially across US time zones.

You’ll be the first technical point of contact for our customers and partners, handling both implementation and ongoing support. The role blends project work and problem-solving, requiring someone who can manage tasks autonomously and communicate clearly with enterprise stakeholders.

The Challenges:

Project Delivery & Implementation

• Lead and support projects from kickoff to go-live—remotely or onsite when needed.
• Collaborate with teams across Professional Services and Product Development to roll out effective solutions.
• Identify and resolve project risks early to ensure smooth delivery.
• Gather customer requirements, design configurations, and perform user testing.
• Provide training and post-implementation support for successful system adoption.

Technical Support

• Serve as the main technical contact for enterprise customers, offering support via phone, email, and web channels.
• Troubleshoot, resolve, and follow through on complex issues related to software, configurations, and infrastructure.
• Work closely with global teams and take part in scheduled standby support outside regular Malaysian hours.
• Document solutions and contribute to internal knowledge bases.

Cross-Team Collaboration & Process Improvement

• Share insights with the Product team to improve software and customer experience.
• Help streamline internal processes for faster and more reliable service delivery.
• Stay updated with the latest technical trends and continuously improve your skills.

What it Takes:

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience).
• Minimum of 2 years in a technical consulting, implementation, or support role.
• Independent and self-driven—you manage your time well and take full ownership of your tasks.
• Strong communication skills, especially when explaining technical concepts to enterprise-level users.
• Comfortable working with minimal supervision while staying aligned with a global team.
• Flexible with work hours, especially when aligning with US-based clients and colleagues.
• Technical Skills
• Good understanding of Windows Server, Networking, Unified Communications, Telephony, and SQL.
• Able to learn new systems quickly and apply knowledge in real-world scenarios.
• Experience working with enterprise environments or large-scale IT solutions is highly preferred.

If you’re an independent problem-solver who enjoys working remotely and engaging with global enterprise clients, this role offers the right balance of challenge and flexibility. Apply now to grow your career in a supportive, tech-forward environment.

Talents@Work Pte Ltd | EA License: 21C0501

EA Personnel: Chin Long | Registration No: R23116697

Only shortlisted candidates will be notified. Thank you.

Looking for a tech-driven role that offers flexibility and impact? We’re hiring a Technical Customer Success Consultant to support enterprise-level clients while working from the comfort of your home in Malaysia. This is a remote-friendly role for professionals who are independent, proactive, and comfortable working with international teams—especially across US time zones.

You’ll be the first technical point of contact for our customers and partners, handling both implementation and ongoing support. The role blends project work and problem-solving, requiring someone who can manage tasks autonomously and communicate clearly with enterprise stakeholders.

The Challenges:

Project Delivery & Implementation

• Lead and support projects from kickoff to go-live—remotely or onsite when needed.
• Collaborate with teams across Professional Services and Product Development to roll out effective solutions.
• Identify and resolve project risks early to ensure smooth delivery.
• Gather customer requirements, design configurations, and perform user testing.
• Provide training and post-implementation support for successful system adoption.

Technical Support

• Serve as the main technical contact for enterprise customers, offering support via phone, email, and web channels.
• Troubleshoot, resolve, and follow through on complex issues related to software, configurations, and infrastructure.
• Work closely with global teams and take part in scheduled standby support outside regular Malaysian hours.
• Document solutions and contribute to internal knowledge bases.

Cross-Team Collaboration & Process Improvement

• Share insights with the Product team to improve software and customer experience.
• Help streamline internal processes for faster and more reliable service delivery.
• Stay updated with the latest technical trends and continuously improve your skills.

What it Takes:

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience).
• Minimum of 2 years in a technical consulting, implementation, or support role.
• Independent and self-driven—you manage your time well and take full ownership of your tasks.
• Strong communication skills, especially when explaining technical concepts to enterprise-level users.
• Comfortable working with minimal supervision while staying aligned with a global team.
• Flexible with work hours, especially when aligning with US-based clients and colleagues.
• Technical Skills
• Good understanding of Windows Server, Networking, Unified Communications, Telephony, and SQL.
• Able to learn new systems quickly and apply knowledge in real-world scenarios.
• Experience working with enterprise environments or large-scale IT solutions is highly preferred.

If you’re an independent problem-solver who enjoys working remotely and engaging with global enterprise clients, this role offers the right balance of challenge and flexibility. Apply now to grow your career in a supportive, tech-forward environment.

Talents@Work Pte Ltd | EA License: 21C0501

EA Personnel: Chin Long | Registration No: R23116697

Only shortlisted candidates will be notified. Thank you.