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Associate, Investment Management Support, Digital Operations

Salary undisclosed

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  • Identify and manage business system users while coordinating an engagement plan and ensure that all relevant parties are appropriately involved.
  • Coordinate 2nd level support by collecting details of incidents and providing troubleshooting, resolution, and workaround. Update the status of the incident and the resolution details in the helpdesk system.
  • Conduct User Acceptance Test or Final Acceptance Test to verify provided solution for incident ticket and Business-As-Usual (BAU) request.
  • Monitor the daily operation ability of the business system by providing suggestions for improvement and enhancement of the function ability of the system when necessary.
  • Involve in Business Continuity Plan exercise including shutting-down, monitoring, powering-up, and rectification of related system.
  • Perform periodical reviews on system capacity, performance, availability, and function ability with users.
  • Execute, monitor, and update status on back-office processes, including batch processing and fixed SQL-scripting.
  • Analyse data to finalise technical and financial proposal of business system improvement plan for budgetary and strategic planning.
  • Bachelor’s Degree in Computer Science, Information Technology (IT), Software Engineering, Statistics, or any related field.
  • Minimum 5 years of experience in Software Development Methodologies and software programming, development, and IT system support.
  • Experience in the financial industry will be an added advantage.
  • ANNUAL LEAVE
  • EPF
  • SOCSO