Assistant Manager - Acquisition & Sales

About Jaya Grocer

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

· Provide a diverse variety of High Quality and Fresh Produce

· Offer attractive Best Value Pricing

· Ensure customers have the Best Shopping Experience

· To grow the business through successful Collaboration and Partnerships

· Practice the Values of Jaya Grocer every single day

Our Values:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth

These Values form the foundation of our organisation and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:

As the Assistant Manager for Acquisition and Sales, you will be responsible for leading and managing a team of Acquisition and Sales Specialists. Your primary objective is to ensure that the team meets onboarding and sales targets while maintaining high levels of customer satisfaction. You will oversee daily operations, provide strategic direction, and drive performance through training and motivation. Additionally, you will collaborate with cross-functional teams to enhance the efficiency and effectiveness of the sales process.

Key Responsibilities:

Team Leadership & Management

• Supervise and mentor a team of Acquisition and Sales Specialists.
• Monitor individual and team KPIs, ensuring consistent achievement of acquisition and revenue goals.
• Support the end-to-end sales process including negotiation, onboarding, training, and account nurturing.

Business Development

• Actively prospect and close B2B deals with HORECA or corporate companies to sign up with Jaya For Business.
• Develop and maintain relationships with key stakeholders and decision-makers in targeted businesses.
• Identify and evaluate opportunities for expansion in the grocery vertical and provide strategic input to management.

Sales & Customer Acquisition Strategy

• Develop and implement strategies to optimize customer acquisition.
• Support specialists in identifying and engaging potential customers.
• Ensure seamless onboarding and activation of customers on the Jaya for Business platform.

Operational Efficiency

• Monitor customer transactions and ensure specialists follow up to encourage further engagement.
• Ensure that all purchase orders, invoicing, and data entry tasks are completed accurately.
• Work closely with Operations to streamline workflows and improve customer experience.

Training & Development

• Provide coaching and training to improve team members’ sales and customer service skills.
• Conduct regular performance reviews and provide constructive feedback.

Revenue & Target Management

• Drive team performance to achieve and exceed monthly sales and revenue targets.
• Analyze sales trends and implement initiatives to increase revenue growth.

Customer Relationship Management

• Ensure that specialists provide excellent customer support and address any issues promptly.
• Maintain strong relationships with merchants to encourage long-term engagement.

Offline FMCG Digital Activation

• Manage planning and coordination of offline digital screen placements in retail stores for partner FMCG promotions.
• Build and pitch partnership packages to FMCG brands for digital activation within physical store environments.
• Coordinate with marketing, tech, and retail teams for seamless setup and operation of digital activations.

You should have:

• Proven experience in sales, business development, or team management.
• Strong leadership, coaching, and motivational skills.
• Excellent customer service and communication abilities.
• Proficiency in Microsoft Office, Google Sheets, and CRM tools.
• Ability to analyze data and generate actionable insights.
• Knowledge of e-commerce platforms and digital payment systems is an advantage.
• Highly organized, results-driven, and able to work independently.

What we offer:

• Competitive salary with performance-based incentives.
• Opportunity to lead and develop a high-performing sales team.
• A collaborative and supportive work environment.
• Professional growth and career advancement opportunities.

About Jaya Grocer

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

· Provide a diverse variety of High Quality and Fresh Produce

· Offer attractive Best Value Pricing

· Ensure customers have the Best Shopping Experience

· To grow the business through successful Collaboration and Partnerships

· Practice the Values of Jaya Grocer every single day

Our Values:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth

These Values form the foundation of our organisation and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:

As the Assistant Manager for Acquisition and Sales, you will be responsible for leading and managing a team of Acquisition and Sales Specialists. Your primary objective is to ensure that the team meets onboarding and sales targets while maintaining high levels of customer satisfaction. You will oversee daily operations, provide strategic direction, and drive performance through training and motivation. Additionally, you will collaborate with cross-functional teams to enhance the efficiency and effectiveness of the sales process.

Key Responsibilities:

Team Leadership & Management

• Supervise and mentor a team of Acquisition and Sales Specialists.
• Monitor individual and team KPIs, ensuring consistent achievement of acquisition and revenue goals.
• Support the end-to-end sales process including negotiation, onboarding, training, and account nurturing.

Business Development

• Actively prospect and close B2B deals with HORECA or corporate companies to sign up with Jaya For Business.
• Develop and maintain relationships with key stakeholders and decision-makers in targeted businesses.
• Identify and evaluate opportunities for expansion in the grocery vertical and provide strategic input to management.

Sales & Customer Acquisition Strategy

• Develop and implement strategies to optimize customer acquisition.
• Support specialists in identifying and engaging potential customers.
• Ensure seamless onboarding and activation of customers on the Jaya for Business platform.

Operational Efficiency

• Monitor customer transactions and ensure specialists follow up to encourage further engagement.
• Ensure that all purchase orders, invoicing, and data entry tasks are completed accurately.
• Work closely with Operations to streamline workflows and improve customer experience.

Training & Development

• Provide coaching and training to improve team members’ sales and customer service skills.
• Conduct regular performance reviews and provide constructive feedback.

Revenue & Target Management

• Drive team performance to achieve and exceed monthly sales and revenue targets.
• Analyze sales trends and implement initiatives to increase revenue growth.

Customer Relationship Management

• Ensure that specialists provide excellent customer support and address any issues promptly.
• Maintain strong relationships with merchants to encourage long-term engagement.

Offline FMCG Digital Activation

• Manage planning and coordination of offline digital screen placements in retail stores for partner FMCG promotions.
• Build and pitch partnership packages to FMCG brands for digital activation within physical store environments.
• Coordinate with marketing, tech, and retail teams for seamless setup and operation of digital activations.

You should have:

• Proven experience in sales, business development, or team management.
• Strong leadership, coaching, and motivational skills.
• Excellent customer service and communication abilities.
• Proficiency in Microsoft Office, Google Sheets, and CRM tools.
• Ability to analyze data and generate actionable insights.
• Knowledge of e-commerce platforms and digital payment systems is an advantage.
• Highly organized, results-driven, and able to work independently.

What we offer:

• Competitive salary with performance-based incentives.
• Opportunity to lead and develop a high-performing sales team.
• A collaborative and supportive work environment.
• Professional growth and career advancement opportunities.