Customer Success Specialist (Hybrid) – Join Our Growing SaaS Team!

About Us:

ChatDaddy is a leading SaaS company specializing in WhatsApp automation and business communication solutions. Our mission is to help businesses streamline customer engagement, improve efficiency, and scale their operations using cutting-edge automation tools. We are a fast-growing team that values innovation, collaboration, and customer success.

Job Overview:

We are seeking a Customer Success Specialist to join our growing team. The ideal candidate will be responsible for building strong relationships with customers, ensuring they achieve their desired outcomes using our product, and driving long-term customer retention and satisfaction. You will serve as a trusted advisor, proactively engaging with clients, addressing their concerns, and identifying opportunities for growth and expansion.

Key Responsibilities:

• Act as the main point of contact for customers post-sales, ensuring seamless onboarding and adoption.
• Develop and maintain strong relationships with customers, understanding their business goals and challenges.
• Drive product adoption and engagement by providing training, support, and guidance on best practices.
• Monitor customer health metrics and proactively address potential risks to prevent churn.
• Collaborate with cross-functional teams (Sales, Product, Support, and Marketing) to enhance customer experience.
• Conduct regular check-ins and business reviews with customers to ensure they are achieving success with our platform.
• Identify and execute opportunities for upselling and cross-selling to drive expansion revenue.
• Advocate for customer needs and provide feedback to the product team to improve features and functionality.
• Respond promptly to customer inquiries and escalate issues when necessary.
• Maintain accurate records of customer interactions and progress using CRM tools.

Requirements & Qualifications:

• Proven experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS or technology company.
• Strong problem-solving skills and ability to manage multiple accounts efficiently.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to analyze customer data, identify trends, and take proactive action.
• Experience with CRM and customer success platforms
• Highly organized with attention to detail and ability to work in a fast-paced environment.
• Self-motivated, proactive, and passionate about helping customers succeed.
• Experience in WhatsApp automation, customer communication platforms, or related technologies is a plus.
• Must be able to communicate confidently in conversational Chinese

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• Hybrid work arrangements
• The chance to work with a dynamic team that values creativity and customer success.

How to Apply:

If you are passionate about building strong customer relationships and helping businesses succeed with our solutions, we would love to hear from you! Please send your resume and a brief cover letter to [email protected] with the subject “Customer Success Specialist Application - [Your Name]”.

If your profile aligns with what we’re looking for, our team will be in touch to guide you through the next steps.

About Us:

ChatDaddy is a leading SaaS company specializing in WhatsApp automation and business communication solutions. Our mission is to help businesses streamline customer engagement, improve efficiency, and scale their operations using cutting-edge automation tools. We are a fast-growing team that values innovation, collaboration, and customer success.

Job Overview:

We are seeking a Customer Success Specialist to join our growing team. The ideal candidate will be responsible for building strong relationships with customers, ensuring they achieve their desired outcomes using our product, and driving long-term customer retention and satisfaction. You will serve as a trusted advisor, proactively engaging with clients, addressing their concerns, and identifying opportunities for growth and expansion.

Key Responsibilities:

• Act as the main point of contact for customers post-sales, ensuring seamless onboarding and adoption.
• Develop and maintain strong relationships with customers, understanding their business goals and challenges.
• Drive product adoption and engagement by providing training, support, and guidance on best practices.
• Monitor customer health metrics and proactively address potential risks to prevent churn.
• Collaborate with cross-functional teams (Sales, Product, Support, and Marketing) to enhance customer experience.
• Conduct regular check-ins and business reviews with customers to ensure they are achieving success with our platform.
• Identify and execute opportunities for upselling and cross-selling to drive expansion revenue.
• Advocate for customer needs and provide feedback to the product team to improve features and functionality.
• Respond promptly to customer inquiries and escalate issues when necessary.
• Maintain accurate records of customer interactions and progress using CRM tools.

Requirements & Qualifications:

• Proven experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS or technology company.
• Strong problem-solving skills and ability to manage multiple accounts efficiently.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to analyze customer data, identify trends, and take proactive action.
• Experience with CRM and customer success platforms
• Highly organized with attention to detail and ability to work in a fast-paced environment.
• Self-motivated, proactive, and passionate about helping customers succeed.
• Experience in WhatsApp automation, customer communication platforms, or related technologies is a plus.
• Must be able to communicate confidently in conversational Chinese

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• Hybrid work arrangements
• The chance to work with a dynamic team that values creativity and customer success.

How to Apply:

If you are passionate about building strong customer relationships and helping businesses succeed with our solutions, we would love to hear from you! Please send your resume and a brief cover letter to [email protected] with the subject “Customer Success Specialist Application - [Your Name]”.

If your profile aligns with what we’re looking for, our team will be in touch to guide you through the next steps.