Technical Helpdesk Agent (Multilingual)
Hello LinkedIn Community!
I am Hiring!
Role: Technical Helpdesk Agent (Multilingual)
Location : Shah Alam, Selangor , Malaysia
Job Description :
We're looking for proactive and multilingual Customer Service Executives to join our client team in the telecommunications sector. You’ll handle customer queries, provide support, and ensure high satisfaction in a fast-paced, dynamic environment.
We are seeking highly motivated and technically inclined individuals to join our dynamic team as Fiber Broadband Technical Helpdesk Agents. In this role, you will be the first point of contact for customers experiencing technical difficulties with their fiber broadband services. You will be responsible for diagnosing and resolving customers broadband issues effectively and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
• Receive and handle inbound calls regarding fiber broadband technical issues
• Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity, slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
• Provide clear and concise technical explanations to customers in a professional and friendly manner, ensuring timely resolution of issues
• Escalate complex issues to higher-level support teams as required
• Document all customer interactions accurately and completely in the CRM system
• Maintain a high level of customer satisfaction and strive to exceed customer expectations
• Stay updated on the latest technologies, products, equipment, tools and services offered by client and fiber broadband technologies
• Adhere to all company policies and procedures
Qualifications:
- Fluent in English (EFSET B2 minimum) + Malay + Mandarin
- Diploma or higher
- Customer support or telco experience (1–3 years)
- Available to work rotational shifts (including weekends)
Interested candidates may reach out to me at [email protected] or else WhatsApp at 60 12507 1568
Hello LinkedIn Community!
I am Hiring!
Role: Technical Helpdesk Agent (Multilingual)
Location : Shah Alam, Selangor , Malaysia
Job Description :
We're looking for proactive and multilingual Customer Service Executives to join our client team in the telecommunications sector. You’ll handle customer queries, provide support, and ensure high satisfaction in a fast-paced, dynamic environment.
We are seeking highly motivated and technically inclined individuals to join our dynamic team as Fiber Broadband Technical Helpdesk Agents. In this role, you will be the first point of contact for customers experiencing technical difficulties with their fiber broadband services. You will be responsible for diagnosing and resolving customers broadband issues effectively and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities:
• Receive and handle inbound calls regarding fiber broadband technical issues
• Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity, slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
• Provide clear and concise technical explanations to customers in a professional and friendly manner, ensuring timely resolution of issues
• Escalate complex issues to higher-level support teams as required
• Document all customer interactions accurately and completely in the CRM system
• Maintain a high level of customer satisfaction and strive to exceed customer expectations
• Stay updated on the latest technologies, products, equipment, tools and services offered by client and fiber broadband technologies
• Adhere to all company policies and procedures
Qualifications:
- Fluent in English (EFSET B2 minimum) + Malay + Mandarin
- Diploma or higher
- Customer support or telco experience (1–3 years)
- Available to work rotational shifts (including weekends)
Interested candidates may reach out to me at [email protected] or else WhatsApp at 60 12507 1568