HRSS SPECIALIST - NAM (Kuala Lumpur)

Locations – Kuala Lumpur Role Summary: As HR Shared Services Specialist, you will work within the HR Shared Services – Global Records Management team reporting to the HRSS Global Records Management lead. You will partner not only with a multi-cultural team but with other functions such as Pre-boarding, Payroll, Digital HR, Learning Admin, Audit & Compliance and HR Partners. Essential Responsibilities: • Answering queries and requests on global processes - with a focus on Baker Hughes learning systems and records management processes; by referring to company policies and standard operating procedures. • Driving increased productivity and compliance through process improvements, standardization, and simplification within assigned area(s). • Maintaining high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and Baker Hughes policy requirements and employee experience. • Developing effective relationships with stakeholders through strong interpersonal skills and proactive communication. • Support Data Integrity initiatives in Workday and other HR systems as applicable. Qualifications/Requirements: • 1-2 years of experience in a HR support or an administrative or client services role. • Graduate Diploma or Bachelor’s Degree in Human Resources or Social Sciences background. • Customer focused with the ability to provide remote HR support via a Global HRSS Center. • Excellent written, verbal communication and strong inter-personal skills. Desired Characteristics: • Great analytics, business, and financial acumen with the ability to analyze complex data, draw conclusions and offer recommendations. • Ability to handle sensitive situations and maintain a high level of confidentiality. • Familiarity with customer service environment and ability to meet identified targets, KPIs and SLA. • Experience using systems and tools such as Microsoft office package, Workday, Service Now, Signature administrator systems and document management systems. Other Requirements: • Headcount: 1 (Replacement) • Contract duration: 1 year • Rotation/Work Schedule: NAM Shift (8PM – 5AM) / Monday - Friday • Working Hours Per Day: 8 hours • Working Days Per Week: 5 days a week • Location: KL Office • Does the candidate need to be currently in the role country?: Yes • Target Industry: Oil & Gas • Resume Keywords: Global records management processes • Preferred Language: English • Tentative Start Date: Mid-May 2025/ Beginning of May 2025.