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Customer Service Representative

Salary undisclosed

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Job scope

  • Intake on 5 May 2025 (Immediate hiring)
  • Min. SPM holder
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & assessments.

Responsibilty

  • Excellent telephone etiquette (professional, confident and patient)
  • Handle incoming customer enquiries over the telephone
  • Identify cause of problems and recommend solutions
  • Assist customer to solve their problem/issue (prepaid/postpaid issue, billing etc)

Working Days

5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift:

Morning

8:00am - 5:00pm

9:00am - 6:00pm

Evening

1:00pm - 10:00pm

3:00pm - 12:00am

Remuneration Package:

  • Salary can up to RM 3000
  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
  • Retention Bonus up to RM1000.00

Location: Level 10, Berjaya Times Square Jalan Imbi, Kuala Lumpur Neaby Monorail Imbi Station

Job scope

  • Intake on 5 May 2025 (Immediate hiring)
  • Min. SPM holder
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & assessments.

Responsibilty

  • Excellent telephone etiquette (professional, confident and patient)
  • Handle incoming customer enquiries over the telephone
  • Identify cause of problems and recommend solutions
  • Assist customer to solve their problem/issue (prepaid/postpaid issue, billing etc)

Working Days

5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift:

Morning

8:00am - 5:00pm

9:00am - 6:00pm

Evening

1:00pm - 10:00pm

3:00pm - 12:00am

Remuneration Package:

  • Salary can up to RM 3000
  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
  • Retention Bonus up to RM1000.00

Location: Level 10, Berjaya Times Square Jalan Imbi, Kuala Lumpur Neaby Monorail Imbi Station