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Data Entry Processor

Salary undisclosed

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Simplified
  • Handle daily processing/data input of customer requests on timely and accurate basis.
  • Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
  • Process/perform data entry for all verified requests on timely and accurate basis
  • Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
  • Escalate exception cases to Team Lead/Section Head promptly
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
  • Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
  • Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
  • Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
  • Achieves zero defect and operating losses
  • Achieves zero customer complaints/ negative feedback
  • Fully conversant with process/ SLAs/ regulatory requirements
  • Provide support functions from time to time (e.g. compilation of statistics, report extraction)
  • Support team lead in achieving their KPI requirement and achieve good audit rating

Requirements

  • Preferably with Degree in any discipline
  • Self-motivated and able to work as a team
  • Possess positive attitude and willingness to learn
  • Able to work fast, independently and under pressure
  • Handle daily processing/data input of customer requests on timely and accurate basis.
  • Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
  • Process/perform data entry for all verified requests on timely and accurate basis
  • Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
  • Escalate exception cases to Team Lead/Section Head promptly
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
  • Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
  • Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
  • Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
  • Achieves zero defect and operating losses
  • Achieves zero customer complaints/ negative feedback
  • Fully conversant with process/ SLAs/ regulatory requirements
  • Provide support functions from time to time (e.g. compilation of statistics, report extraction)
  • Support team lead in achieving their KPI requirement and achieve good audit rating

Requirements

  • Preferably with Degree in any discipline
  • Self-motivated and able to work as a team
  • Possess positive attitude and willingness to learn
  • Able to work fast, independently and under pressure