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- Handle daily processing/data input of customer requests on timely and accurate basis.
- Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
- Process/perform data entry for all verified requests on timely and accurate basis
- Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
- Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
- Escalate exception cases to Team Lead/Section Head promptly
- Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
- Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
- Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
- Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
- Achieves zero defect and operating losses
- Achieves zero customer complaints/ negative feedback
- Fully conversant with process/ SLAs/ regulatory requirements
- Provide support functions from time to time (e.g. compilation of statistics, report extraction)
- Support team lead in achieving their KPI requirement and achieve good audit rating
Requirements
- Preferably with Degree in any discipline
- Self-motivated and able to work as a team
- Possess positive attitude and willingness to learn
- Able to work fast, independently and under pressure
- Handle daily processing/data input of customer requests on timely and accurate basis.
- Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
- Process/perform data entry for all verified requests on timely and accurate basis
- Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
- Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
- Escalate exception cases to Team Lead/Section Head promptly
- Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
- Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
- Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
- Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
- Achieves zero defect and operating losses
- Achieves zero customer complaints/ negative feedback
- Fully conversant with process/ SLAs/ regulatory requirements
- Provide support functions from time to time (e.g. compilation of statistics, report extraction)
- Support team lead in achieving their KPI requirement and achieve good audit rating
Requirements
- Preferably with Degree in any discipline
- Self-motivated and able to work as a team
- Possess positive attitude and willingness to learn
- Able to work fast, independently and under pressure