Customer Service Manager (Logistics)

Responsibilities:

• Oversee the department's Profit & Loss (P&L) and collaborate with the company to minimize operational costs and enhance productivity through the implementation of efficient processes and policies.
• Address customer issues with the team, devising strategies to enhance the customer experience, including resolving complaints and problems promptly.
• Set and monitor KPIs and goals, driving continuous improvement to maximize profitability, reduce lead time, enhance delivery cost efficiency, and minimize losses and damages.
• Ensure that the company’s operations comply with all internal policies and industry procedures.
• Propose and implement innovative strategies for future shipping and logistics operations, staying informed of market trends, competitor activities, and industry developments.
• Assist management in ensuring logistics partners meet the company’s performance standards.
• Monitor and drive improvements in logistics partners' KPIs, including lead time, loss prevention, and damage control.
• Lead initiatives to drive the growth of logistics partners, merchants, customer satisfaction, and cost optimization, collaborating closely with relevant departments.

Requirements:

• A Bachelor’s or Master’s degree in Logistics Management, or equivalent practical experience.
• A minimum of 10 years of experience in the shipping and logistics industry, with a focus on the relevant role.
• Proficiency in English, Mandarin, and Bahasa Malaysia is preferred, as the role requires communication with both local and international clients.
• Strong ability to coach and develop a team, ensuring alignment with best practices and standardized procedures.
• Demonstrated leadership and managerial skills, with the ability to inspire and guide a team.
• Excellent communication and organizational skills to manage internal and external interactions effectively.
• Strong analytical abilities with a deep understanding of end-to-end operations, including the impact on merchant and customer experience, as well as cost management.
• Ability to structure and optimize operations for maximum efficiency.
• Experience in sales is an added advantage.

Job Types: Full-time, Permanent

Pay: RM8,000-RM10,000.00 per month

Benefits:

1. Additional leaves and public holidays beyond statutory entitlement
2. Paid time-off for personal and family needs
3. Earned Wage Access (EWA) – access your earned income anytime
4. Company-provided mobile phone and laptop
5. General outpatient medical benefits extended to spouse and children
6. Dental and optical care reimbursement
7. Group health and surgical insurance coverage
8. Opportunities for training, upskilling, and professional development
9. Free parking

Responsibilities:

• Oversee the department's Profit & Loss (P&L) and collaborate with the company to minimize operational costs and enhance productivity through the implementation of efficient processes and policies.
• Address customer issues with the team, devising strategies to enhance the customer experience, including resolving complaints and problems promptly.
• Set and monitor KPIs and goals, driving continuous improvement to maximize profitability, reduce lead time, enhance delivery cost efficiency, and minimize losses and damages.
• Ensure that the company’s operations comply with all internal policies and industry procedures.
• Propose and implement innovative strategies for future shipping and logistics operations, staying informed of market trends, competitor activities, and industry developments.
• Assist management in ensuring logistics partners meet the company’s performance standards.
• Monitor and drive improvements in logistics partners' KPIs, including lead time, loss prevention, and damage control.
• Lead initiatives to drive the growth of logistics partners, merchants, customer satisfaction, and cost optimization, collaborating closely with relevant departments.

Requirements:

• A Bachelor’s or Master’s degree in Logistics Management, or equivalent practical experience.
• A minimum of 10 years of experience in the shipping and logistics industry, with a focus on the relevant role.
• Proficiency in English, Mandarin, and Bahasa Malaysia is preferred, as the role requires communication with both local and international clients.
• Strong ability to coach and develop a team, ensuring alignment with best practices and standardized procedures.
• Demonstrated leadership and managerial skills, with the ability to inspire and guide a team.
• Excellent communication and organizational skills to manage internal and external interactions effectively.
• Strong analytical abilities with a deep understanding of end-to-end operations, including the impact on merchant and customer experience, as well as cost management.
• Ability to structure and optimize operations for maximum efficiency.
• Experience in sales is an added advantage.

Job Types: Full-time, Permanent

Pay: RM8,000-RM10,000.00 per month

Benefits:

1. Additional leaves and public holidays beyond statutory entitlement
2. Paid time-off for personal and family needs
3. Earned Wage Access (EWA) – access your earned income anytime
4. Company-provided mobile phone and laptop
5. General outpatient medical benefits extended to spouse and children
6. Dental and optical care reimbursement
7. Group health and surgical insurance coverage
8. Opportunities for training, upskilling, and professional development
9. Free parking