Customer Service Admin (Rotational Shift) - Cyberjaya
Customer Service Executive [Fresh Graduates Welcome!]
Location: Cyberjaya, Selangor
Industry: Oil & Gas
Duration: 12-Month Contract
Working Days: 5 Days/Week
Shift Rotation:
- Morning Shift: 7am - 4pm
- Afternoon Shift: 2pm - 11pm
- Night Shift: 10pm - 7am
Salary: RM 3,000/month
Shift Allowance: RM 500/month
Key Responsibilities:
Customer Engagement
- Be the first point of contact for customer calls/emails, delivering top-notch service with a professional and friendly attitude.
- Resolve inquiries effectively during the first interaction (Live Resolution).
Order & Delivery Coordination
- Manage post-scheduling activities like:
- Left-on-board issues
- Load/vehicle/compartment changes
- Plant/depot changes
- Trip sequence updates
- Keep customers informed throughout the process.
Scheduling Support
- Handle changes to customer orders by assessing feasibility and coordinating with the scheduling team.
- Liaise with stakeholders to ensure accurate delivery and order adjustments.
Stakeholder Collaboration
- Take ownership of end-to-end customer queries.
- Collaborate with supply chain partners and internal teams for smooth resolutions.
Requirements:
Education: Minimum Professional Diploma
Tech Skills: Proficient in Microsoft Word & PowerPoint
Soft Skills:
- Strong time management & organizational skills
- Excellent communication in English (both written & spoken)
- Team player with ability to work independently
Attitude: Proactive, eager to learn, and adaptable
Bonus: Experience working with higher-level management
Location: Based at Shell HQ, Cyberjaya, Selangor
Type: Contract – 1 Year
Open to Fresh Graduates!
Ready to kickstart your logistics career in a global energy company? Apply now and be part of a dynamic, supportive team!
Job Type: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs
Application Question(s):
- Willing to work on rotating shift?
Education:
- Diploma/Advanced Diploma (Preferred)
Work Location: In person