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Customer Service Admin (Rotational Shift) - Cyberjaya

RM 3,000 - RM 3,500 / month

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Customer Service Executive [Fresh Graduates Welcome!]
Location: Cyberjaya, Selangor
Industry: Oil & Gas
Duration: 12-Month Contract
Working Days: 5 Days/Week
Shift Rotation:

  • Morning Shift: 7am - 4pm
  • Afternoon Shift: 2pm - 11pm
  • Night Shift: 10pm - 7am

Salary: RM 3,000/month
Shift Allowance: RM 500/month

Key Responsibilities:

Customer Engagement

  • Be the first point of contact for customer calls/emails, delivering top-notch service with a professional and friendly attitude.
  • Resolve inquiries effectively during the first interaction (Live Resolution).

Order & Delivery Coordination

  • Manage post-scheduling activities like:
  • Left-on-board issues
  • Load/vehicle/compartment changes
  • Plant/depot changes
  • Trip sequence updates
  • Keep customers informed throughout the process.

Scheduling Support

  • Handle changes to customer orders by assessing feasibility and coordinating with the scheduling team.
  • Liaise with stakeholders to ensure accurate delivery and order adjustments.

Stakeholder Collaboration

  • Take ownership of end-to-end customer queries.
  • Collaborate with supply chain partners and internal teams for smooth resolutions.

Requirements:

Education: Minimum Professional Diploma
Tech Skills: Proficient in Microsoft Word & PowerPoint
Soft Skills:

  • Strong time management & organizational skills
  • Excellent communication in English (both written & spoken)
  • Team player with ability to work independently

Attitude: Proactive, eager to learn, and adaptable
Bonus: Experience working with higher-level management

Location: Based at Shell HQ, Cyberjaya, Selangor
Type: Contract – 1 Year
Open to Fresh Graduates!

Ready to kickstart your logistics career in a global energy company? Apply now and be part of a dynamic, supportive team!

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Application Question(s):

  • Willing to work on rotating shift?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person