
ASSISTANT MANAGER
RM 2,000 - RM 2,499 / month
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• Responsible of managing collections effort from overdue customers and ensuring that all debts are collected in timely manner. • Developing and implementing operational processes to increase efficiency of debt collection and reduce the amount of delinquency. • Ensuring that customer reach out and collection effort through various channels (phone calls, text messages, emails, letters) operates in compliance with local regulations and laws and guidelines. • Reviewing customer accounts and requests for extensions and hardships. • Investigating and resolving all payment discrepancies, disputes and handle the difficult complaints and calls. • Reporting of team's performance, analysing data for insights and trend • Handling the overall operations of collection team, collaborating with finance, operations, data science and product teams.