
Network Engineer, L2
RM 5,000 - RM 5,999 / month
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ITSM & Service Operations • Incident & Problem Management: Handle escalated tickets in Jira, ensuring SLA compliance. • Change Management: Review and implement network changes with proper risk assessment and approval. • Configuration & Release Management: Maintain network configurations and update documentation in Confluence. • Service Request Fulfilment: Respond to network-related service requests within defined SLAs. • Root Cause Analysis (RCA): Conduct in-depth troubleshooting for recurring issues. Network Support & Troubleshooting • Monitor and resolve issues across supported platforms, including firewalls, switches, APs, SD-WAN, and security appliances. • Work with Cato Cloud security alerts to mitigate network threats. • Diagnose connectivity issues affecting LAN/WAN, wireless, and SD-WAN networks. • Collaborate with vendors and Level 3 engineers for complex issue resolution. • Ensure proactive monitoring and alerting using appropriate tools. Network Configuration & Optimization • Perform firewall po