Payment Product Lead - Operations, MY Marketplace
Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
Product Ownership & Strategy
Product Ownership & Strategy
- Define and drive the product vision, strategy, and roadmap for payment channels, balancing user needs, business goals, compliance, and technical feasibility.
- Act as the product owner for Shopee's core payment infrastructure, ensuring a seamless, secure, and scalable payment experience for buyers and sellers.
- Partner with regional and local teams to prioritize product enhancements based on business impact, user feedback, and market trends.
- Oversee day-to-day operations of payment processing, ensuring smooth and timely execution across all payment channels.
- Monitor and manage payout operations, ensuring accuracy, adherence to internal SOPs, and compliance with financial regulations.
- Lead the chargeback and disputes resolution team, guiding the handling of cases to minimize loss and protect Shopee’s interests.
- Product Improvement & Optimization
- Collaborate cross-functionally with business stakeholders, engineers, and data analysts to identify pain points and opportunities for improving payment product performance.
- Work closely with payment service providers, banks, and internal developers to integrate new payment solutions and optimize current ones for better user experience and cost-efficiency.
- Use data-driven analysis to monitor payment success rates, identify root causes of payment failures, and drive resolution strategies.
- Lead or contribute to regional and local initiatives aimed at improving and innovating payment processes and technologies.
- Serve as a key liaison between business units and technical teams to ensure alignment on payment-related priorities and implementation timelines.
- Ensure Shopee's payment processes are aligned with industry standards, regulatory requirements, and internal compliance policies.
- Develop and maintain detailed documentation for payment product features, operational workflows, and SOPs.
- Mentor and guide payment operations and product team members, conducting regular performance reviews and fostering a high-performance culture.
- Bachelor’s degree in Finance, Business, Computer Science, or a related field, or equivalent experience.
- Proven experience in payment product management with a strong foundation in payment operations, payouts, and chargeback resolution.
- In-depth knowledge of payment systems, product lifecycle, and industry regulations (e.g., PCI-DSS, PSD2, MAS).
- Background in e-commerce, fintech, or banking, with exposure to product or platform development.
- Skilled in defining product vision, managing roadmaps, and leading cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to use data for insights and optimization.
- Excellent communication, stakeholder management, and proficiency in tools like SQL, Jira, Confluence, and Figma.
Job Description
Product Ownership & Strategy
Product Ownership & Strategy
- Define and drive the product vision, strategy, and roadmap for payment channels, balancing user needs, business goals, compliance, and technical feasibility.
- Act as the product owner for Shopee's core payment infrastructure, ensuring a seamless, secure, and scalable payment experience for buyers and sellers.
- Partner with regional and local teams to prioritize product enhancements based on business impact, user feedback, and market trends.
- Oversee day-to-day operations of payment processing, ensuring smooth and timely execution across all payment channels.
- Monitor and manage payout operations, ensuring accuracy, adherence to internal SOPs, and compliance with financial regulations.
- Lead the chargeback and disputes resolution team, guiding the handling of cases to minimize loss and protect Shopee’s interests.
- Product Improvement & Optimization
- Collaborate cross-functionally with business stakeholders, engineers, and data analysts to identify pain points and opportunities for improving payment product performance.
- Work closely with payment service providers, banks, and internal developers to integrate new payment solutions and optimize current ones for better user experience and cost-efficiency.
- Use data-driven analysis to monitor payment success rates, identify root causes of payment failures, and drive resolution strategies.
- Lead or contribute to regional and local initiatives aimed at improving and innovating payment processes and technologies.
- Serve as a key liaison between business units and technical teams to ensure alignment on payment-related priorities and implementation timelines.
- Ensure Shopee's payment processes are aligned with industry standards, regulatory requirements, and internal compliance policies.
- Develop and maintain detailed documentation for payment product features, operational workflows, and SOPs.
- Mentor and guide payment operations and product team members, conducting regular performance reviews and fostering a high-performance culture.
- Bachelor’s degree in Finance, Business, Computer Science, or a related field, or equivalent experience.
- Proven experience in payment product management with a strong foundation in payment operations, payouts, and chargeback resolution.
- In-depth knowledge of payment systems, product lifecycle, and industry regulations (e.g., PCI-DSS, PSD2, MAS).
- Background in e-commerce, fintech, or banking, with exposure to product or platform development.
- Skilled in defining product vision, managing roadmaps, and leading cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to use data for insights and optimization.
- Excellent communication, stakeholder management, and proficiency in tools like SQL, Jira, Confluence, and Figma.
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |