Senior Specialist, SME and Corporate Protectors (Insurance)

Salary undisclosed

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Objective:

To target profitable SME business with innovative and unique products.
To build a Production Underwriting team capable of capturing Banca business by providing an immediate and professional assessment of potential businesses.
To ensure prudent underwriting is conducted and establishing a sustainable portfolio.
Build relationship and grow collaborative effort with RHB Bank (SME and Corporate).
Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads/teams impact the same customer journey

Responsibilities:

Production Underwriters

Oversees the management risk assessment for SME & Corporate biz
Conducting risk survey/assessment, providing quotation, and customizing policy wording/coverage
Evaluate risk for SME / Corporate business in accordance with standards, to ensure profitable growth

Alternate Business Platform

To establish an automated business platform capable of providing immediate quotations in order to secure profitable businesses.

Innovative Products/ Services

To develop easy to sell, easy to claim products targeting SME businesses
Build relationship and grow collaborative effort with RHB Bank (SME and Corporate).
To target profitable SME business with innovative and unique products
Support Squad Lead to ensure alignment to journey vision and key goals
Together with Squad Lead, plan for operationalization and scaling up developed solutions
Bring product related and frontline process and customer related knowledge to the team
Ensure delivery of journey against budget
Proactively evaluate the SME/Corporate Customer journey to see potential enhancements

Governance

Ensure underwriting assessment adhere to underwriting authority, business rules & regulations & guidelines
To identify new business opportunities and stratergise marketing approach.
To mobilize team to develop new business opportunities including marketing, underwriting, communication with the prospects and clients.
Support the Squad Lead to plan tasks required for delivery of Quest
Support identification and interpretation of data/ reports/ research results
Document and refine product specifications (documentation of deliverables of squad)
Prepare reports/presentations based on the analysis for external & internal communications
Coach and guide squad members on conducting risk survey/assessment, providing quotation, and customizing policy wording/coverage
Coordinate interaction between internal teams to deliver solutions to clients

Requirements:

Degree holder of any field
AMII (Associateship of The Malaysian Insurance Institute) or any equivalent accreditation are added advantage
10 years working experience in General Insurance industry
Design Thinking capabilities to understand customer personas, needs and pain points
Understanding of SME & Corporate-related products and market landscape/ future trends
Forward-thinking strategic mindset
Highly organized and detail-oriented when necessary to execute strategies and initiatives
Understanding of related regulatory and compliance guidelines
Able to balance and consider risk levels in product development
Able to empower teams & make decisions effectively
Ability to delegate work effectively
Well informed on the developments in the relevant domain
Good problem solving and analytical skills
Ability to communicate with various levels across the organization (i.e., senior leadership, etc.,)
Ability to collaborate with squad members & Squad Leads