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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Malaysia, Technical Solution Engineer

Salary undisclosed
Checking job availability...
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Simplified

JOB DESCRIPTION

Our rapid growth has led to our exciting expansion in the North American market! We are now looking for a Technical Solution Engineer with excellent communication skills who enjoys troubleshooting, problem-solving, and working in CDN/cloud industry.

You will be a part of a professional, customer-facing team who works with users and administrators of CDNetworks Inc.’s products, product developers, testers consultants, pre-sales, and sales consultants.

Our ideal candidate will have a passion for customer success and technology as they will be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

The Technical Solution Engineer is a Full-Time position based in Kuala Lumpur, Malaysia.

ROLE & RESPONSBILITIES:

  • Be the first point of contact for our customers and provide first-class customer service: troubleshooting complex web and networking issues 24/7.
  • Work closely with cross-functional teams to coordinate problem resolution.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
  • Evaluate customer needs to suggest upgrades or additional features.
  • Record and maintain knowledge collected from each issue in a central location.
  • Other duties as required.

REQUIREMENTS:

  • Bachelor's Degree in Information Technology, Computer Engineering or related field.
  • 3-5 years' experience in system engineering and IT support, enterprise technical support.
  • High degree of analytical and problem-solving skills.
  • High degree of organization, attention to detail and an ability to multi-task.
  • Required language(s): English written and spoken. Mandarin written and/or spoken is plus.
  • Must be able to work in rotating shifts.

NICE TO HAVE:

  • Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
  • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
  • Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
  • Familiarity with CRM platform especially Salesforce is highly desired.
  • Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.

BENEFITS:

  • Our company offers opportunities for advancement, competitive pay, and comprehensive benefits including shift allowance, health insurance, wellness, long service award etc.

JOB DESCRIPTION

Our rapid growth has led to our exciting expansion in the North American market! We are now looking for a Technical Solution Engineer with excellent communication skills who enjoys troubleshooting, problem-solving, and working in CDN/cloud industry.

You will be a part of a professional, customer-facing team who works with users and administrators of CDNetworks Inc.’s products, product developers, testers consultants, pre-sales, and sales consultants.

Our ideal candidate will have a passion for customer success and technology as they will be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

The Technical Solution Engineer is a Full-Time position based in Kuala Lumpur, Malaysia.

ROLE & RESPONSBILITIES:

  • Be the first point of contact for our customers and provide first-class customer service: troubleshooting complex web and networking issues 24/7.
  • Work closely with cross-functional teams to coordinate problem resolution.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
  • Evaluate customer needs to suggest upgrades or additional features.
  • Record and maintain knowledge collected from each issue in a central location.
  • Other duties as required.

REQUIREMENTS:

  • Bachelor's Degree in Information Technology, Computer Engineering or related field.
  • 3-5 years' experience in system engineering and IT support, enterprise technical support.
  • High degree of analytical and problem-solving skills.
  • High degree of organization, attention to detail and an ability to multi-task.
  • Required language(s): English written and spoken. Mandarin written and/or spoken is plus.
  • Must be able to work in rotating shifts.

NICE TO HAVE:

  • Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
  • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
  • Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
  • Familiarity with CRM platform especially Salesforce is highly desired.
  • Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.

BENEFITS:

  • Our company offers opportunities for advancement, competitive pay, and comprehensive benefits including shift allowance, health insurance, wellness, long service award etc.