Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Quality Analyst (BPO)

Salary undisclosed
Checking job availability...
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Job Title: Quality Analyst (BPO) – Native Japanese Speaker

Location: Kuala Lumpur, Malaysia

Department: Quality Assurance / Operations

Employment Type: Full-Time

Job Summary:

We are seeking a detail-oriented and experienced Quality Analyst with native-level proficiency in Japanese to join our BPO team. The ideal candidate will play a key role in ensuring the delivery of high-quality customer service by monitoring, evaluating, and improving agent interactions. This position requires a deep understanding of customer service processes and the ability to analyze data and trends for continuous improvement.

Key Responsibilities:

  • Monitor and evaluate voice and non-voice interactions in Japanese for quality assurance purposes.
  • Provide regular feedback and actionable insights to agents and team leads to improve performance.
  • Conduct calibration sessions with internal stakeholders to ensure evaluation consistency.
  • Analyze quality scores and identify trends or training needs.
  • Prepare and present quality reports and dashboards to management.
  • Collaborate with training and operations teams to improve service delivery and customer satisfaction.
  • Ensure compliance with client and company quality standards.
  • Participate in root cause analysis of performance gaps and suggest corrective actions.

Requirements:

  • Native or near-native fluency in Japanese (spoken and written) – mandatory.
  • Proficiency in English for communication and reporting purposes.
  • Minimum of 2 years’ experience in a Quality Analyst role, preferably in a BPO or customer support environment.
  • Strong analytical, listening, and problem-solving skills.
  • Knowledge of QA tools and methodologies.
  • Attention to detail and ability to work under minimal supervision.
  • Proficiency in MS Office (Excel, Word, PowerPoint); experience with QA software is a plus.
  • Understanding of Japanese culture and customer service expectations is preferred.

Job Title: Quality Analyst (BPO) – Native Japanese Speaker

Location: Kuala Lumpur, Malaysia

Department: Quality Assurance / Operations

Employment Type: Full-Time

Job Summary:

We are seeking a detail-oriented and experienced Quality Analyst with native-level proficiency in Japanese to join our BPO team. The ideal candidate will play a key role in ensuring the delivery of high-quality customer service by monitoring, evaluating, and improving agent interactions. This position requires a deep understanding of customer service processes and the ability to analyze data and trends for continuous improvement.

Key Responsibilities:

  • Monitor and evaluate voice and non-voice interactions in Japanese for quality assurance purposes.
  • Provide regular feedback and actionable insights to agents and team leads to improve performance.
  • Conduct calibration sessions with internal stakeholders to ensure evaluation consistency.
  • Analyze quality scores and identify trends or training needs.
  • Prepare and present quality reports and dashboards to management.
  • Collaborate with training and operations teams to improve service delivery and customer satisfaction.
  • Ensure compliance with client and company quality standards.
  • Participate in root cause analysis of performance gaps and suggest corrective actions.

Requirements:

  • Native or near-native fluency in Japanese (spoken and written) – mandatory.
  • Proficiency in English for communication and reporting purposes.
  • Minimum of 2 years’ experience in a Quality Analyst role, preferably in a BPO or customer support environment.
  • Strong analytical, listening, and problem-solving skills.
  • Knowledge of QA tools and methodologies.
  • Attention to detail and ability to work under minimal supervision.
  • Proficiency in MS Office (Excel, Word, PowerPoint); experience with QA software is a plus.
  • Understanding of Japanese culture and customer service expectations is preferred.