Part Time Client Advisor - Bukit Bintang (5 May - 30 June 2025)

Basic Salary:

• RM 12 per hour

Contract Duration: 5 May 2025 - 30 June 2025

Location:

• The Exchange TRX, Kuala Lumpur
• Pavilion Bukit Bintang, Kuala Lumpur

Job Mission:
Contribute to the boutique’s overall success by delivering outstanding client experiences and achieving key performance indicators (KPIs) such as conversion rates, average transaction value (ATV), cross-selling, upselling, and effective floor zoning.

Role & Responsibilities

Client Management

• Master and execute each phase of the client journey.
• Build emotional connections and cultivate a desire for products through personalized service.
• Proactively engage both new and existing clients in alignment with weekly objectives set by Store Management.
• Deliver a flawless luxury service experience across all stages—from pre-sale preparation and warm greetings to identifying client needs, product presentation, closing sales, and personalized farewells.
• Prioritize client development and retention while actively seeking opportunities to expand the client base.
• Take full advantage of every interaction—whether walk-ins, scheduled appointments, or remote consignments—to drive meaningful engagement.
• Participate in collaborative sales efforts and one-to-one (OTO) client appointments to enhance performance.

Operations and Visual Merchandising

• Handle all aspects of the sales and post-sales processes, including returns, repairs, seasonal stock changes, and customer feedback.
• Ensure sales floor inventory is well-presented, clean, and fully replenished.
• Maintain awareness of backstock inventory across categories to support sales efforts and prevent missed opportunities.
• Comply with all operational and administrative protocols.
• Partner with the in-store visual merchandising team to uphold display standards and communicate feedback to management.
• Support operational tasks such as shipping and receiving when dedicated operations personnel are unavailable.

Requirements:

• Minimum of 1–6 months of experience in a client-facing sales role, preferably within the luxury retail or high-end fashion industry. Fresh graduates is encouraged to apply.
• Proven track record of achieving or exceeding sales targets, with strong skills in upselling, cross-selling, and consultative selling.
• Experience in building and maintaining a client book, with the ability to develop long-term relationships through personalized service.
• Strong interest in and understanding of fashion trends, product craftsmanship, and luxury market dynamics.
• Excellent verbal and written communication skills, with a polished and professional demeanor.
• High level of empathy, active listening, and the ability to connect with clients on a personal level.
• Familiarity with retail operations, including point-of-sale systems, inventory management, returns, and after-sales service.
• Ability to work effectively both independently and within a team environment, supporting group goals and shared success.
• Commitment to delivering exceptional customer experiences with attention to aesthetics, personalization, and accuracy.
• Availability to work a flexible schedule, including weekends, holidays, and special events, as required.
• Multilingual abilities are a plus, especially in languages relevant to the boutique’s clientele.
• Proficiency in English and Bahasa Malaysia; additional languages are a plus like mandarin as need to assist for customer from China and Taiwan.

Eager to advance your career? Submit your application today and become a member of our vibrant team!

Interested candidates may submit your application to [email protected] or WhatsApp your resume to ‪‪+6017-6045271‬ (Azril)

Job Types: Part-time, Temporary, Fresh graduate

Pay: From RM1,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Night shift
• Rotational shift

Work Location: In person