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CUSTOMER SERVICE REPRESENTATIVE (MANDARIN SPEAKER)
RM 2,500 - RM 3,000 / month
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Overview:
We are seeking a detail-oriented Reservations & Customer Service Agent to support members and guests with hotel, transportation, event, and F&B reservations. Agent will deliver exceptional service, promote upselling/cross-selling opportunities, and ensure seamless reservation management using CRM and other proprietary systems.
Key Responsibilities:
- Assist in handling calls for members / guest to manage hotel room reservations, transportation bookings, show reservations, event registrations, draw & tournament registrations, F&B reservations, and other sales-related tasks as required.
- Assist members / guest with all types of reservations and inquiries efficiently, courteously, and professionally.
- Ensure all reservations requested by members / guest are processed promptly while promoting cross-selling/upselling of events during the guest’s stay period.
- Handle hotel room reservation transactions, including reservations, cancellations, amendments, upgrades, and payments (credit card/cash/loyalty points).
- Perform shift audit closures and generate shift reports (based on assigned working shifts).
- Support other teams with ad hoc duties as needed.
- Conduct telemarketing activities.
- Manage guest feedback and resolve issues promptly.
- Use Microsoft as the core system for room, transportation, event, and other registrations.
Education/Experience:
- SPM (with 1 year of working experience) or Diploma holders with experience in a call center or customer support role.
Languages:
- Proficiency in English and Mandarin (spoken and written) is mandatory. Additional languages are an advantage.
Skills:
- Strong active listening and verbal communication skills, coupled with a courteous and pleasant demeanor. Ability to multitask and manage time effectively.
Other Requirements:
- Preferably Malaysian citizens.
- 18–45 years old.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Schedule:
- Rotational shift
Language:
- Mandarin (Required)
- English (Preferred)
Work Location: In person