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Sales & Operation Executive

RM 1,700 - RM 1,700 / month

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· Education Level: SPM and above

· Years of Experience Required: Minimum 1 years and above

· Specific Skills / Certifications Required: Basic knowledge of sales, scheduling, and inspection.

· Languages Required: Bahasa Malaysia, English and Mandarin is an advantage

· Preferred Industry Background: Service industry operations (preferably cleaning, facilities, or hospitality)

Key Responsibilities

1. Team Management

- Supervise a team of professional cleaners to ensure quality service delivery.

- Arrange and update cleaners’ daily and weekly work schedules.

- Coordinate with drivers for cleaner and tool transportation.

2. Quality & Operations Oversight

- Conduct regular site inspections for service quality and tool conditions.

- Ensure proper usage and maintenance of cleaning tools and supplies.

- Update and enforce Standard Operating Procedures (SOPs).

3. Sales & Client Servicing

- Attend site visits, perform inspections, and prepare service quotations.

- Meet and communicate with potential and existing clients.

- Close sales and upsell services when opportunities arise.

- Follow up on job completion and client satisfaction.

4. Finance Coordination

- Collect payments from clients when needed and report to accounts team.

- Ensure all payment details are shared with the accounts department promptly.

5. Recruitment & Training

- Participate in interviews for new cleaning staff.

- Provide onboarding training to new hires on cleaning procedures and company expectations.

- Work with HR to identify training needs and improvement areas.

6. Cross-functional Coordination

- Liaise closely with HR for recruitment and staff management.

- Collaborate with Customer Service for client complaints, feedback, and job updates.

- Report key issues and propose solutions to management regularly.

Requirements

- Experience in service industry operations (preferably cleaning, facilities, or hospitality).

- Strong people management and communication skills.

- Basic knowledge of sales, scheduling, and inspection.

- Able to work independently and handle multiple tasks.

- Possesses a valid driver's license and willing to travel locally for client visits and site checks.

- Basic Microsoft Excel / Google Sheets knowledge.

Job Type: Full-time

Pay: RM1,700.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Evening shift

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person