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L2 Technical Support

  • Full Time, onsite
  • Talreso Consultancy & Advisory Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 5,500 - RM 6,500 / month

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Role Responsibilities

  • Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
  • Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
  • Identify, resolve or manage the resolution of system issues
  • Troubleshoot platform issue raised by clients or Adstreamers and escalate to the next level if can’t be solved beyond the expertise
  • Communicate to other department and teams keeping stakeholders and management informed
  • Updating and managing Knowledge base
  • Manage escalation process of issues from L1
  • Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
  • Own and track tasks within SLAs

Role Requirements

  • Experience in a relevant position;
  • Experience in software testing and correction
  • Demonstrated success at troubleshooting and excellent communication skills
  • Comfortable working on rotational shifts (morning, afternoon and night)
  • Familiarity with graphics and video editing software is advantageous
  • Strong knowledge/skills in at least 4 areas from the list below:

1. NoSLQ (Mongo)

2. Linux/UNIX systems

3. JSON and XML syntax

4. RESTFul API

5. GIT (understanding, work experience)

6. Basic scripting and programming: XML, JavaScript and Bash

7. Jenkins (ability to develop jobs)

8. Knowledge of AWS CloudWatch or MS Azure

9. Experience in Confluence apps (Connect, Jira)

10. Message Broker system (AMQ)

Job Type: Full-time

Pay: RM5,500.00 - RM6,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • How many years of work experience do you have with basic programming?

Work Location: In person