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Driver & Passenger Complaints Coordinator (Guru – Discipline for Drivers)

RM 2,500 - RM 2,500 / month

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Driver & Passenger Complaints Coordinator (Guru – Discipline for Drivers)

Location: Petaling Jaya (PJ)

Salary: RM2,500/month

-Investigate and act on violations of the company's community and service guidelines by drivers and passengers.

-Dive deep into complaint cases to uncover root causes and recommend preventive measures for long-term improvement.

-Handle complaints received via various channels and ensure prompt, effective resolutions.

-Maintain empathetic and professional communication with all complainants, keeping them informed throughout the process.

-Deliver clear and insightful reports on complaint trends, actions taken, and improvements needed to help shape company's strategic direction.

-Excellent problem-solver with strong analytical skills

-Empathetic communicator with great attention to detail

-Committed to fairness, transparency, and accountability

-Able to work weekends and public holidays (no shifts)

Experienced candidates can apply now!

Contact Ms. Lava at 011-35630124 to apply or get more details.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Day shift
  • Rotational shift
  • Weekend jobs

Experience:

  • Driver Lead: 2 years (Preferred)

Work Location: In person