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Jobs or company...

Retail operations Executive

RM 2,500 - RM 4,500 / month
Checking job availability...
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Department: Retail Operations
Reports to: Retail Operations Manager / Store Manager
Location: NSK branch Kuala Lumpur / Selangor

Job Summary:

The Retail Operation Executive is responsible for ensuring smooth day-to-day operations of the supermarket by coordinating between departments, managing staff performance, maintaining inventory accuracy, and enhancing customer experience. This role plays a vital part in optimizing store efficiency and achieving sales and operational targets.

Key Responsibilities:

  • Oversee and support the daily operations of the supermarket to ensure efficiency and excellent customer service.
  • Monitor staff scheduling, attendance, and performance to maintain optimal manpower coverage.
  • Coordinate with purchasing and warehouse teams to ensure timely stock replenishment and accurate inventory levels.
  • Implement and monitor merchandising standards, promotions, and pricing strategies in line with company guidelines.
  • Address customer complaints and feedback professionally, aiming to enhance customer satisfaction and retention.
  • Conduct regular store inspections to ensure cleanliness, safety, and compliance with health and safety regulations.
  • Analyze sales performance, customer trends, and operational data to recommend process improvements.
  • Assist in training, coaching, and mentoring frontline staff to maintain high levels of performance and service.
  • Ensure adherence to all company SOPs and policies, including cash handling, loss prevention, and security.
  • Prepare reports on store performance, sales targets, shrinkage, and operational issues for management review.

Requirements:

  • Diploma/Degree in Business Administration, Retail Management, or related field.
  • Minimum 2–4 years of experience in retail or supermarket operations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Good problem-solving and decision-making skills.
  • Proficiency in MS Office and POS systems; knowledge of inventory or ERP systems is an advantage.
  • Ability to work in a fast-paced, customer-facing environment, including weekends and holidays.

Preferred Attributes:

  • Hands-on, proactive, and results-oriented.
  • Detail-oriented with strong organizational and time management skills.
  • Familiarity with retail KPIs, merchandising practices, and store layout planning.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • How many years of experience in Retail / Supermarket?
  • How much is your expected salary?
  • How many day of notice period

Work Location: In person