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Customer Service Representative

RM 2,500 - RM 2,999 / month

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Position : Customer Service Representative Salary : RM 2,000 - RM 2,500 Job Responsibilities: ~ Respond to customer inquiries via live chat, email, and social platforms ~ Resolve order issues, delivery problems, and product complaints efficiently ~ Provide friendly and professional service with a problem-solving mindset ~ Coordinate with internal teams (sales, logistics, tech) to follow up on customer cases ~ Maintain clear communication records and customer logs ~ Suggest improvements to customer service processes Requirements: ~ Strong command of English (spoken and written) ~ Prior experience in customer service or e-commerce is a plus ~ Able to handle multiple chats/messages efficiently ~ Responsible, punctual, and solution-oriented ~ Tech-savvy and familiar with using customer support tools (Zendesk, WhatsApp Business, etc.) ~ Willing to work [weekday shifts / weekend shifts / rotational hours – please specify] Why Join Us? ~ Flexible working hours ~ Young, dynamic, and supportive team ~ Opportunity to grow with a rising tech-driven platform ~ Staff reward program + long-term incentives available for top performers