
Solsisnet - Service Desk Analyst
RM 2,000 - RM 2,499 / month
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Service Desk Analyst Solsis (M) Sdn Bhd | Contract | Multiple Openings | Salary: RM 2,300 – RM 2,500 Location: Onsite – Seksyen 14 PJ “Hello, IT? Have you tried joining our awesome team?” If you're a calm and clever communicator who thrives in the fast lane of tech support, this is your call to action. Join our front-line crew and be the friendly force guiding users through the digital storm. ### What You’ll Do: Be the first point of contact for all tech-related calls and emails—logging, resolving, and escalating as needed. Deliver first-level support with a smile (and a sharp mind). Accurately record all inquiries into IT Service Management (ITSM) systems. Uphold service standards: answer calls within 15 seconds, respond to emails within 15 minutes, and aim for 90% monthly service level. Rotate through shift duties (including after-hours) and ensure all tickets are followed through until resolution. Flag customer feedback or business opportunities to the team lead—your voice matters here! ### We’re Looking For: Diploma or certificate in IT or a related field (yes, fresh grads are welcome!). Excellent communication and customer service skills. Detail-oriented with good time management. Willingness to work onsite and on rotating shifts (including weekends and nights). A reliable team player who thrives in a structured environment. ### Why You’ll Love Working With Us: Smooth Onboarding: Accommodation provided in the Klang Valley during your initial training period. Skill Growth: Real-world exposure to ITSM systems and diverse support challenges. Career Ladder: A stepping stone to roles in infrastructure, systems, or network ops. ### Ready to Apply? Slots are open and filling fast—don’t wait until the ticket closes! Education: Diploma/Advanced Diploma or equivalent. Sector: Information & Communication Technology Send your resume to [email protected] with the subject: “Service Desk Analyst Application – [Your Name]”