Job Description:
* Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market.
* Investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity.
* Perform cross-checking and analysis to identify product improvements and present these to stakeholders and peers.
* Ensure efficient and excellent customer service experience provided.
* Be well equipped with the Company's platform/product including keeping abreast of
general market conditions.
* Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
* Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
* Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
* Continuously seek improvement to enhance team performance and work efficiency including overall work process.
Requirement:
* _Must be able to Speak and Write Chinese fluently.
* 2-3 years experience in customer service, trained in frontline operations (Livechat and Email).
* Advantageous for candidates with experience working in financial institutions, fintech handling disputes resolution / conflict mediation.
* Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position. .
* Good communication (written and spoken) skills to effectively understand customers(buyer/seller) perspective and resolve any disputes and discrepancy.
* Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
* Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
* Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm
/4pm-1am /12am-9am)
Job Description:
* Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market.
* Investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity.
* Perform cross-checking and analysis to identify product improvements and present these to stakeholders and peers.
* Ensure efficient and excellent customer service experience provided.
* Be well equipped with the Company's platform/product including keeping abreast of
general market conditions.
* Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
* Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
* Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
* Continuously seek improvement to enhance team performance and work efficiency including overall work process.
Requirement:
* _Must be able to Speak and Write Chinese fluently.
* 2-3 years experience in customer service, trained in frontline operations (Livechat and Email).
* Advantageous for candidates with experience working in financial institutions, fintech handling disputes resolution / conflict mediation.
* Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position. .
* Good communication (written and spoken) skills to effectively understand customers(buyer/seller) perspective and resolve any disputes and discrepancy.
* Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
* Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
* Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm
/4pm-1am /12am-9am)