Senior Manager, Project Management

Position Objective:

Group IT Operations – Project Delivery

The value of Group IT Operations’ Project Delivery lies in maximising the business benefits to AIA Group, by optimising its investment in transformational change. This will be underpinned by being attentive to the Voice of the Customer (VoC), the establishment and embedment of robust but sensible governance, and a talented group of people and business leaders who are collaborative, who are committed to continued excellence in thought leadership and in delivery, and who demand continual improvement of self and others.

The Project Delivery Manager

The Project Delivery Manager is entrusted by the Project Board (via delegated authority) in leading project delivery within agreed constraints and tolerances. The primary purpose of this role is to lead the project team to successfully deliver the agreed projects within the tolerances of scope, time, cost and quality, accounting for both risks and benefits accrued. The project output(s), in turn, must be capable of achieving the intended business outcome(s) and benefit(s).

Roles and Responsibilities

Project Delivery Management Responsibilities:

• Project Operations Management
• Creates – and where appropriate, obtains relevant approvals – and manages in accordance to change governance, project products as follows:
• Management: Project Mandate /Brief, Benefits Review Plan, Project Initiation Document, Project Plan (including Schedule, Budget, Quality, Resource Plan etc. as applicable to the project), Product Descriptions, Work Packages
• Reports: Highlight Reports, End Stage Reports, End Project Reports, Others as required, such as Exception, Issues, Lessons, Follow-on Actions Recommendation Report etc.
• Logs: Action Log, Dependency Log, Risk Log, Assumption Log, Issue Log, Lesson Log
• Takes overall responsibility for, and manages the delivery of project products, undertaking corrective action(s) where and when required
• Establishes the procedures relevant to the project – such as risk management, exception management, project monitoring and control, configuration management, and others
• Escalates deviations from agreed project tolerances to the Project Board
• Authorises commencement of work – internally and externally – within agreed project authority and tolerances
• Performs the Team Manager and Project Support role unless advised otherwise
• Implements and /or ensures compliance to change management strategies as required for the project, including strategies for quality, configuration management, communication etc.

• Project Communications Management
• Creates and maintains the Project Stakeholder Management Strategy and Plan
• Leads project communications with internal and external project stakeholders
• Leads (and facilitates, where required) interactions with the Project Board and /or its members, as well as other key stakeholder groups as appropriate
• Communicates the procedures relevant to the project – such as risk management, exception management, project monitoring and control, configuration management, and others – to project team and other interested stakeholder(s), e.g. vendors
• Manages the information flows between the directing and delivering levels of the project.

• Project - People Leadership and Management
• Establishes the behavioural expectations of the project team in alignment with AIA’s Operating Philosophy and Principles
• Leads and motivates project team members, including from third-parties, such as vendor personnel
• Actively facilitates and participates in developing project team members, such as goal-setting, coaching, and performance management.

• Portfolio and /or Programme Coordination
• Collaborates with Portfolio and /or Programme Management in ensuring that effort and spend are not duplicated across the Portfolio, and in managing above-project dependencies
• Prepares the Project Benefits Review Plan in coordination with Portfolio and /or Project Management
• Provides inputs when required in managing strategic risks, assumptions, and issues at the Portfolio and /or Programme Management level
• Extends other form of support as required and within means, such as in facilitating benefits realisation etc.
• Reviews outcomes, identifies and implements improvements to the project Framework, including possible introduction of contemporary technology to automate repeatable, well-documented processes and tasks.
• Delivers factually accurate artefacts in a timely manner to enable informed decision-making by senior stakeholders as required

Minimum Job Requirements:

• Education – Undergraduate qualification (in any field) essential, although postgraduate qualification(s) would be preferable. Knowledge in project financial management gained through experience and /or training, such as Finance for Non-Finance Managers will be advantageous.

• Experience – Between eight to ten years of work experience at a minimum, with a minimum of five years in a programme or project management role. This could be in individual contributor role(s) at middle management levels of the organisation with responsibility for programme and /or project management, as well as for the financials of change initiatives. Experience in leading other similar initiatives in comparable business environments, and experience leading other managers would be preferable, although not essential.

• Certifications/licenses – Project and /or programme management certifications such as PRINCE2, PMP, AgilePM are highly desirable, backed up by a track record of successful application of at least one of these.

• Special skills – Strong general and project management skills such as planning, analytical and problem-solving, attention to detail, and able to deliver (and deliver through others) independently under minimum supervision. Good knowledge of tools and techniques for effective programme management.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Position Objective:

Group IT Operations – Project Delivery

The value of Group IT Operations’ Project Delivery lies in maximising the business benefits to AIA Group, by optimising its investment in transformational change. This will be underpinned by being attentive to the Voice of the Customer (VoC), the establishment and embedment of robust but sensible governance, and a talented group of people and business leaders who are collaborative, who are committed to continued excellence in thought leadership and in delivery, and who demand continual improvement of self and others.

The Project Delivery Manager

The Project Delivery Manager is entrusted by the Project Board (via delegated authority) in leading project delivery within agreed constraints and tolerances. The primary purpose of this role is to lead the project team to successfully deliver the agreed projects within the tolerances of scope, time, cost and quality, accounting for both risks and benefits accrued. The project output(s), in turn, must be capable of achieving the intended business outcome(s) and benefit(s).

Roles and Responsibilities

Project Delivery Management Responsibilities:

• Project Operations Management
• Creates – and where appropriate, obtains relevant approvals – and manages in accordance to change governance, project products as follows:
• Management: Project Mandate /Brief, Benefits Review Plan, Project Initiation Document, Project Plan (including Schedule, Budget, Quality, Resource Plan etc. as applicable to the project), Product Descriptions, Work Packages
• Reports: Highlight Reports, End Stage Reports, End Project Reports, Others as required, such as Exception, Issues, Lessons, Follow-on Actions Recommendation Report etc.
• Logs: Action Log, Dependency Log, Risk Log, Assumption Log, Issue Log, Lesson Log
• Takes overall responsibility for, and manages the delivery of project products, undertaking corrective action(s) where and when required
• Establishes the procedures relevant to the project – such as risk management, exception management, project monitoring and control, configuration management, and others
• Escalates deviations from agreed project tolerances to the Project Board
• Authorises commencement of work – internally and externally – within agreed project authority and tolerances
• Performs the Team Manager and Project Support role unless advised otherwise
• Implements and /or ensures compliance to change management strategies as required for the project, including strategies for quality, configuration management, communication etc.

• Project Communications Management
• Creates and maintains the Project Stakeholder Management Strategy and Plan
• Leads project communications with internal and external project stakeholders
• Leads (and facilitates, where required) interactions with the Project Board and /or its members, as well as other key stakeholder groups as appropriate
• Communicates the procedures relevant to the project – such as risk management, exception management, project monitoring and control, configuration management, and others – to project team and other interested stakeholder(s), e.g. vendors
• Manages the information flows between the directing and delivering levels of the project.

• Project - People Leadership and Management
• Establishes the behavioural expectations of the project team in alignment with AIA’s Operating Philosophy and Principles
• Leads and motivates project team members, including from third-parties, such as vendor personnel
• Actively facilitates and participates in developing project team members, such as goal-setting, coaching, and performance management.

• Portfolio and /or Programme Coordination
• Collaborates with Portfolio and /or Programme Management in ensuring that effort and spend are not duplicated across the Portfolio, and in managing above-project dependencies
• Prepares the Project Benefits Review Plan in coordination with Portfolio and /or Project Management
• Provides inputs when required in managing strategic risks, assumptions, and issues at the Portfolio and /or Programme Management level
• Extends other form of support as required and within means, such as in facilitating benefits realisation etc.
• Reviews outcomes, identifies and implements improvements to the project Framework, including possible introduction of contemporary technology to automate repeatable, well-documented processes and tasks.
• Delivers factually accurate artefacts in a timely manner to enable informed decision-making by senior stakeholders as required

Minimum Job Requirements:

• Education – Undergraduate qualification (in any field) essential, although postgraduate qualification(s) would be preferable. Knowledge in project financial management gained through experience and /or training, such as Finance for Non-Finance Managers will be advantageous.

• Experience – Between eight to ten years of work experience at a minimum, with a minimum of five years in a programme or project management role. This could be in individual contributor role(s) at middle management levels of the organisation with responsibility for programme and /or project management, as well as for the financials of change initiatives. Experience in leading other similar initiatives in comparable business environments, and experience leading other managers would be preferable, although not essential.

• Certifications/licenses – Project and /or programme management certifications such as PRINCE2®, PMP®, AgilePM® are highly desirable, backed up by a track record of successful application of at least one of these.

• Special skills – Strong general and project management skills such as planning, analytical and problem-solving, attention to detail, and able to deliver (and deliver through others) independently under minimum supervision. Good knowledge of tools and techniques for effective programme management.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.