Aesthetic Clinic Manager

RM 6,000 - RM 8,500 / month

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Oversee day-to-day clinic operations to ensure efficiency and professionalism.
Maintain cleanliness, safety, and regulatory compliance within the clinic environment.
Manage inventory, supplies, and equipment procurement.
Supervise, motivate, and support all clinic staff including therapists and front desk.
Organize staff duty rosters, manage leave planning, and handle disciplinary matters when necessary.
Conduct regular performance evaluations and team meetings to align goals and improve service standards.
Monitor patient satisfaction and handle escalated customer concerns or complaints professionally and promptly.
Monitor team performance and KPIs, including appointment bookings, conversion rates, and overall clinic sales.
Collaborate with the marketing and management team to plan promotions or campaigns.
Propose improvements in processes, workflows, or systems to enhance efficiency and patient care.

Minimum 3-5 years' experience in a similar clinic/ beauty salon management role within the beauty industry
Strong operational and clinic/ beauty salon management skills, with the ability to develop and implement efficient processes and procedures
Excellent interpersonal and communication skills, with a proven track record of leading and motivating a team
Up-to-date knowledge of industry regulations, trends, and best practices
A results-driven mindset with a keen eye for detail and a commitment to delivering exceptional customer service
Proficiency in Microsoft Office suite and experience with clinic management software
Fluency in Mandarin, English, and Malaysia (both written and spoken) is required