Front Office All - Rounder

MERCURE MIRI CITY CENTRE Operation · Able to be ‘Coffee-Stories-Teller’ which can enhance Heartist and guest coffee experience. · Skilled in Coffee Arts that can be showcase to gain guest attention which will improve guest loyalty & experiences. · Ensure that the coffee machine & equipment’s are set according to standards and procedures · Greet all guests warmly upon first contact · Take down food and beverage orders from guests and ensure that the orders are correct · Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature · Try to remember individual guest’s names and their preferences to extend a personalized service · Creation of new beverage/mocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue. · Obtain guests’ feedback during operations to ensure satisfaction · Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments · Thank all patrons for patronizing the outlet upon their departure · Clear and tidy up coffee machine & equipment’s counter after the departure of the patrons as quickly as possible · Report any complaints, incidents or other irregularities to management · Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP - Hazard Analysis Critical Control Point) · Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition · Prepare garnishes and toppings for beverages · Clean and maintain all operational equipment · Practice appropriate and effective measures to improve control of costs Other Responsibilities · Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features · Be well versed in hotel fire & life safety/emergency procedures · Attend all briefings, meetings and trainings as assigned by management · Report for duty on time wearing clean and complete uniform at all times · Maintain a high standard of personal appearance and hygiene at all times · Perform other reasonable duties assigned by the assigned by Outlet Manager / Management of the Hotel