Asia Operations Coordinator

Company Description

Miki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams in a host of key locations.

We place technology and strong relationship building at the forefront of our business and believe that this has been the key to our success to date. We believe that our colleagues are our invaluable assets, and are looking for people with passion. At Miki Travel, we always aim to develop and grow along with our people; we provide ongoing training and staff development programs, to ensure they can deliver outstanding services.

Responsibility:

• Travel tour operating from ho ahead till tour finish.
• Understand company working processes and follow the workflow for daily tasks.
• Using company system and follow the guideline to make all service order in place.
• Well budget control and Conduct negotiation and communication with relevant parties for over budget issue.
• Daily checking for incoming message and requirement.
• Follow up the request and amendment and deliver result across multiple time zones. Invoice issuance.
• Draft invoice & check final costing sheets.
• To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
• Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders).
• Work closely with relevant Network office to solve issues.
• To monitor and ensure all confirmation could deliver to our customer on time.
• Follow up tour report / complaint handling.
• Update tour situation to sales office according to tour report.
• Follow up complaint and input tour report for further investigate.
• To record all the cases into Quality Control Logbook for statistics and review.
• Collaborate closely with cross-functional department.
• Short-notice or immediate available candidate is highly preferred

Requirements:

• Achieve at least Diploma certificate.
• 1-3 years’ experience in Operation's role background and travel industry is preferred.
• Fresh graduate is also welcome to apply.
• Proficiency in reading and writing English & Mandarin is a must.
• Strong Communication Skill.
• Attention to detail, adapt changes and have passion for continuous process improvement
• Positive can-do attitude and willingness to support on any request as needed
• Ability to comprehend systematic logical flows

Benefits & Perks:

• Incredible remuneration package (performance bonus, bi-annual incentive bonus, transportation allowance)
• Group medical insurance exceeding regulatory standards, minimum 14 days annual leave, EPF and SOCSO
• Free training and coaching for beginners, incentive tour
• Long service award, Employee award, Annual Party / Dinner
• Strategic location (@Menara Worldwide), inclusive and team-oriented work environment

Interested parties please click APPLY or send your full resume with highlighting the applied job to [email protected].

Miki Travel is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

For more company information, please visit our website https://www.mikitravel.asia/ & https://www.linkedin.com/company/miki-travel-asia/ to get a taste of an employee life in Miki Travel’s family!

Company Description

Miki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams in a host of key locations.

We place technology and strong relationship building at the forefront of our business and believe that this has been the key to our success to date. We believe that our colleagues are our invaluable assets, and are looking for people with passion. At Miki Travel, we always aim to develop and grow along with our people; we provide ongoing training and staff development programs, to ensure they can deliver outstanding services.

Responsibility:

• Travel tour operating from ho ahead till tour finish.
• Understand company working processes and follow the workflow for daily tasks.
• Using company system and follow the guideline to make all service order in place.
• Well budget control and Conduct negotiation and communication with relevant parties for over budget issue.
• Daily checking for incoming message and requirement.
• Follow up the request and amendment and deliver result across multiple time zones. Invoice issuance.
• Draft invoice & check final costing sheets.
• To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
• Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders).
• Work closely with relevant Network office to solve issues.
• To monitor and ensure all confirmation could deliver to our customer on time.
• Follow up tour report / complaint handling.
• Update tour situation to sales office according to tour report.
• Follow up complaint and input tour report for further investigate.
• To record all the cases into Quality Control Logbook for statistics and review.
• Collaborate closely with cross-functional department.
• Short-notice or immediate available candidate is highly preferred

Requirements:

• Achieve at least Diploma certificate.
• 1-3 years’ experience in Operation's role background and travel industry is preferred.
• Fresh graduate is also welcome to apply.
• Proficiency in reading and writing English & Mandarin is a must.
• Strong Communication Skill.
• Attention to detail, adapt changes and have passion for continuous process improvement
• Positive can-do attitude and willingness to support on any request as needed
• Ability to comprehend systematic logical flows

Benefits & Perks:

• Incredible remuneration package (performance bonus, bi-annual incentive bonus, transportation allowance)
• Group medical insurance exceeding regulatory standards, minimum 14 days annual leave, EPF and SOCSO
• Free training and coaching for beginners, incentive tour
• Long service award, Employee award, Annual Party / Dinner
• Strategic location (@Menara Worldwide), inclusive and team-oriented work environment

Interested parties please click APPLY or send your full resume with highlighting the applied job to [email protected].

Miki Travel is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

For more company information, please visit our website https://www.mikitravel.asia/ & https://www.linkedin.com/company/miki-travel-asia/ to get a taste of an employee life in Miki Travel’s family!