Sales administrator

• In conjunction with the Customer Service Supervisor, support daily activities of the Inside Sales Dept. and Business Development Reps. This includes cc’ing Business Development on information as it relates to their customer accounts (open order reports, pending notifications). • Monitor and update assigned Customer Portals. • Review and confirm booked orders. • Proactively communicate directly with customers (via phone/fax/email) to provide important and timely details regarding their order status. • Coordinate with Contract Review to provide any missing information required for job status. Assist in obtaining information from the customer to process orders as needed. • Problem solve in a timely manner to all customer inquiries and complaints. Escalate customer concerns to the Customer Service Supervisor when needed. • Complete open order reports with up-to-date customer scheduling information by email or Customer Portal. Monitor order progress to identify potential delays. • Interface regularly with other departments within the company to expedite and service orders. • Monitor Pending Report daily and communicate delays and recovery dates to Customer. • Provide support for Quality and Compliance Departments by obtaining needed documents or specifications. • Advise Production Control department of various customer needs daily. • Process Purchase Orders and Change Orders through the electronic filing system. • Assist Sales in managing Kanban and LTAs (Long Term Agreements) by monitoring forecasts, releases from inventory as needed and communicating with production when inventory is low. • Respond to Customer inquiries (order status, shipping information, initial CRM issues, etc.) • Assist MRB group to gain resolution via customer communications. • Provide periodic feedback to Business Development and Marketing on account progress, additional contacts, customer requests, and new opportunities. • Maintain a high level of Customer Service with superior efficiency, accuracy, and urgency. • In conjunction with the Customer Service Supervisor, provide training within department groups and/or other departments as needed. • Perform other duties as assigned.