Customer Support Specialist
About the company:
Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals.
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Requirements:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX will be considered advantageous
- A team player with excellent communication skills
- Native or near-native Chinese and fluent English is essential
About the company:
Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals.
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Requirements:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX will be considered advantageous
- A team player with excellent communication skills
- Native or near-native Chinese and fluent English is essential