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Customer Support Specialist

Salary undisclosed

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About the company:

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals.

Responsibilities:

  • Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

Requirements:

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • Native or near-native Chinese and fluent English is essential

About the company:

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals.

Responsibilities:

  • Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

Requirements:

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • Native or near-native Chinese and fluent English is essential