Specialist, Customer Success (ANZ market)
Salary undisclosed
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The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions.
Responsibilities:
- Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
- Deliver customer value through ensuring customers are successful with Hiring (product) in terms of adoption, onboarding, usage, utilization, and engagement
- Responsible for actioning Sales-triggered customer support requests (“Calls to Action” aka CTAs)
- Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
- Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the Hiring platform
- Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
- Help triage troubleshooting tickets
- Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization of the platform by coaching them on best practices
Required Skills:
- 2-3 Years of experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product, Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
- Familiar with the talent industry, hiring trends and best practices
- Experience analyzing data, trends and client information to identify product or service growth opportunities
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication, collaboration, organizational and project management skills
- Ability to interact comfortably with both clients and internal departments
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work on queues/cases/tickets out of CRM platforms
- The ability to build trust quickly and develop strong relationships
- Consultative approach to customer interactions
- Strong ability to derive insight from utilization data to address client goals
- Ability to operate autonomously in a fast-paced environment and are motivated to move things along quickly
Work Location: Mont Kiara
Working Hours: Monday to Friday
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions.
Responsibilities:
- Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
- Deliver customer value through ensuring customers are successful with Hiring (product) in terms of adoption, onboarding, usage, utilization, and engagement
- Responsible for actioning Sales-triggered customer support requests (“Calls to Action” aka CTAs)
- Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
- Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the Hiring platform
- Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
- Help triage troubleshooting tickets
- Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization of the platform by coaching them on best practices
Required Skills:
- 2-3 Years of experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product, Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
- Familiar with the talent industry, hiring trends and best practices
- Experience analyzing data, trends and client information to identify product or service growth opportunities
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication, collaboration, organizational and project management skills
- Ability to interact comfortably with both clients and internal departments
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work on queues/cases/tickets out of CRM platforms
- The ability to build trust quickly and develop strong relationships
- Consultative approach to customer interactions
- Strong ability to derive insight from utilization data to address client goals
- Ability to operate autonomously in a fast-paced environment and are motivated to move things along quickly
Work Location: Mont Kiara
Working Hours: Monday to Friday