
Customer Service Executive
RM 3,000 - RM 4,000 / month
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- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Provide accurate, valid, and complete information by using the right tools and resources
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to ensure customer issues are resolved efficiently
- Identify and assess customers’ needs to achieve satisfaction
- Recommend improvements to customer service processes and tools
- Follow communication procedures, guidelines, and policies
- Proven customer support experience or experience in a client-facing role
- Strong communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Ability to stay calm under pressure and manage difficult conversations with empathy
- Minimum qualification: SPM/Diploma
- Proficiency in Chinese, English
- Positive attitude and a team player
- Willingness to learn and adapt
- Multitasking and time management skills
At ProMinds Academy, you’ll be part of a dynamic and purpose-driven team that values growth, innovation, and collaboration. As a Project Coordinator, you’ll play an active role in supporting the execution of impactful educational projects, working alongside experienced professionals. This role offers hands-on experience, continuous learning opportunities, and a clear path for career development in a fast-growing environment.