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Customer Service Executive

RM 3,000 - RM 4,000 / month

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  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
  • Provide accurate, valid, and complete information by using the right tools and resources
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with internal teams to ensure customer issues are resolved efficiently
  • Identify and assess customers’ needs to achieve satisfaction
  • Recommend improvements to customer service processes and tools
  • Follow communication procedures, guidelines, and policies
  • Proven customer support experience or experience in a client-facing role
  • Strong communication and interpersonal skills
  • Problem-solving abilities and attention to detail
  • Ability to stay calm under pressure and manage difficult conversations with empathy
  • Minimum qualification: SPM/Diploma
  • Proficiency in Chinese, English
  • Positive attitude and a team player
  • Willingness to learn and adapt
  • Multitasking and time management skills

At ProMinds Academy, you’ll be part of a dynamic and purpose-driven team that values growth, innovation, and collaboration. As a Project Coordinator, you’ll play an active role in supporting the execution of impactful educational projects, working alongside experienced professionals. This role offers hands-on experience, continuous learning opportunities, and a clear path for career development in a fast-growing environment.