Customer Service

The Customer Service Assistant is responsible for providing exceptional customer service and support to clients, visitors, and customers. This role involves handling inquiries, resolving issues, assisting with transactions, and ensuring a positive experience for all customers. The Customer Service Assistant will act as the front-line representative of the company, delivering high-quality service while maintaining professionalism and courtesy. 1. Customer Assistance: • Respond to customer inquiries via phone, email, in-person, or through other communication channels, providing accurate and timely information. • Assist customers with service-related questions, complaints, or issues, ensuring that concerns are resolved promptly and professionally. • Provide assistance with products, services, or company policies to ensure customer satisfaction. 2. Issue Resolution: • Handle customer complaints and escalate issues to higher management when necessary. • Work with other departments to resolve customer issues or service disruptions, ensuring a smooth and seamless customer experience. • Keep customers informed about the status of their inquiries, and follow up as required. 3. Customer Support & Engagement: • Maintain a friendly, courteous, and helpful demeanor when interacting with customers, ensuring a positive experience. • Upsell or cross-sell services and products to customers when appropriate, based on their needs and requests. • Maintain customer accounts and update customer information as required. 4. Administrative Support: • Process customer orders, returns, or exchanges accurately and efficiently. • Maintain accurate and organized customer records, documentation, and reports. • Assist with data entry, filing, and managing customer service records. 5. Service Quality Monitoring: • Ensure adherence to customer service standards, company policies, and best practices. • Identify areas for improvement in the customer service process and communicate suggestions to management. • Participate in regular training and development sessions to enhance service skills and product knowledge. 6. Team Collaboration: • Work closely with other team members and departments to provide consistent and high-quality customer service. • Collaborate with colleagues to handle customer requests or issues that require multiple departments’ involvement. • Share feedback with the team and management to improve service delivery. 7. Customer Feedback Collection: • Gather and document customer feedback, providing insights on service improvements. • Help customers complete surveys or forms for feedback purposes. Qualification / Requirements: • High school, Diploma or equivalent required; a diploma or degree in Business Administration, Communications, or a related field is a plus. • Previous experience in customer service, retail, or a related field is preferred. • Experience handling customer inquiries, complaints, and troubleshooting issues. • Excellent verbal and written communication skills. • Strong interpersonal skills with the ability to work with diverse groups of people. • Ability to handle customer concerns with patience and empathy. • Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously. • Proficiency in using customer service software, Microsoft Office Suite, and other relevant tools.