
Field Support Engineer (Vacuum Tech/PLC) in Shah Alam
RM 4,000 - RM 4,999 / month
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Established in 2006 in Malaysia, with its headquarters in Japan, our company operates in Shah Alam (local HQ) and Kulim. We specialize in sales and after-sales service for vacuum technology equipment and pumps produced by our parent company in Japan and affiliated companies in China and other regions worldwide. Within Southeast Asia, we collaborate closely with group entities in Singapore (regional HQ), Thailand, Vietnam, and the Philippines. Position: Field Support Engineer Location: Based in Indonesia (2 year contract) Responsibilities: Communicate proactively with customers to understand requirements, expectations and to workout solutions. Handle customers’ complex technical queries. Liaise with customers directly and make sales / service recommendations. Negotiate technical proposals to customers. Conduct equipment installation and process establishment on new products and monitor the implementation up to acceptance and mass production pass over stage. Perform appropriate engineering operation at on-site workshop or customer site. Liaise with group companies on installation and troubleshooting activities. Perform diagnosing and troubleshooting / repair and maintenance at customer site. Conduct preventive action in terms of quality, productivity and safety. Respond fast and effectively to technical and quality issues that arises. Prepare relevant internal, external report and customer complaint reports. Ensure adherence to ISO 9001, ISO 14001 and the company’s Internal Control requirements. Requirements: Bachelor's Degree in Engineering (Electrical / Electronics / Mechanical / other related Engineering fields) Basic knowledge of vacuum technology, PLC is preferred. Knowledge of technical drawing will be an added advantage. Possess good analytical and problem solving skills. Good interpersonal skills in customer service and customer support Team player. Fluent in English. Ability to communicate in Mandarin, key for communication with their technical experts in China group companies, will be an added advantage. A highly responsible individual who has a passion to learn and is able to work independently. Able to travel. Possess own transport with valid driving license. Remuneration Packages: Basic: RM3000 to RM4500 EPF, SOCSO, EIS Benefit: Technical Training will be provided Opportunity for overseas training at the Group of Companies. Allowance provided. High collaboration work and training opportunity within the SEA Group of Companies Business Trip benefits for outstation travel is provided. Working Days: 5 day work week [Mon - Fri] Working Hours: 9am to 6pm Allowance: A monthly RM50 attendance allowance is paid for perfect attendance. OT is claimable for this position EPF, SOCSO, EIS Benefit: Bonus (Depending on Company Performance) Outpatient Medical Claim (Yes – No Limit) Working Days: Mon – Fri (Mon to Fri) Working Hours: 8.30am – 5.30pm