
Trust & Safety Support – Non-Voice Role| Immediate Start
RM 4,500 - RM 4,800 / month
Checking job availability...
Original
Simplified
- Handle Escalations & Appeals – Manage and resolve escalations or appeals from developers regarding actions taken on their apps.
- Simplify Complex Issues – Break down complex problems into simple summaries via email, bugs, and Hangouts to communicate clearly with developers. No calls needed.
- Research & Multi-tasking – Conduct thorough research with high attention to detail and advanced comprehension skills. Comfortable with multi-tasking and making complex decisions.
- Master Communication – Be an expert communicator who understands policies and shows empathy toward developers (end-customers).
- Simplify Complex Issues – Break down complex problems into simple summaries via email, bugs, and Hangouts to communicate clearly with developers. No calls needed.
- Education – BA/BS degree (or 2 years relevant work experience in lieu of degree).
- Communication & Problem-Solving Skills – Experience in written communication or customer-facing processes, with strong analytical, troubleshooting, and problem-solving skills.
- Analytical Experience – Strong analytical skills with 1-2 years of relevant work experience.
- Communication Skills – Ability to read and write external-facing communication involving complex customer/developer issues using internal
- Multitasking Ability – Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
- Teamwork – Strong ability to work effectively with the team and communicate clearly.
- Communication Excellence – Excellent written and verbal communication skills.
- Communication & Problem-Solving Skills – Experience in written communication or customer-facing processes, with strong analytical, troubleshooting, and problem-solving skills.
- Working Hours – 8 AM - 5 PM (Monday to Friday), based on the country’s serving time zone.
- Priority Intake – 21st May (priority intake).
- Leave – Annual and sick leave benefits.
- Professional Development – Training opportunities available for career growth.
- Career Advancement – Clear career progression paths.
- Employee Engagement – Participate in staff activities and team initiatives.
- Working Days – Enjoy a 5-day work week.
- Incentives – Attractive incentives offered to reward your performance.
- Priority Intake – 21st May (priority intake).