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Trust & Safety Support – Non-Voice Role| Immediate Start

RM 4,500 - RM 4,800 / month

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  • Handle Escalations & Appeals – Manage and resolve escalations or appeals from developers regarding actions taken on their apps.
  • Simplify Complex Issues – Break down complex problems into simple summaries via email, bugs, and Hangouts to communicate clearly with developers. No calls needed.
  • Research & Multi-tasking – Conduct thorough research with high attention to detail and advanced comprehension skills. Comfortable with multi-tasking and making complex decisions.
  • Master Communication – Be an expert communicator who understands policies and shows empathy toward developers (end-customers).
  • Education – BA/BS degree (or 2 years relevant work experience in lieu of degree).
  • Communication & Problem-Solving Skills – Experience in written communication or customer-facing processes, with strong analytical, troubleshooting, and problem-solving skills.
  • Analytical Experience – Strong analytical skills with 1-2 years of relevant work experience.
  • Communication Skills – Ability to read and write external-facing communication involving complex customer/developer issues using internal
  • Multitasking Ability – Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Teamwork – Strong ability to work effectively with the team and communicate clearly.
  • Communication Excellence – Excellent written and verbal communication skills.
  • Working Hours – 8 AM - 5 PM (Monday to Friday), based on the country’s serving time zone.
  • Priority Intake – 21st May (priority intake).
  • Leave – Annual and sick leave benefits.
  • Professional Development – Training opportunities available for career growth.
  • Career Advancement – Clear career progression paths.
  • Employee Engagement – Participate in staff activities and team initiatives.
  • Working Days – Enjoy a 5-day work week.
  • Incentives – Attractive incentives offered to reward your performance.