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Jobs or company...

IT Assistant Manager

Salary undisclosed
Checking job availability...
Original
Simplified

Job Purpose:

The IT Assistant Manager supports the planning, implementation, and maintenance of the organization’s IT infrastructure, ERP systems, and cloud technologies. This role plays a key part in ensuring secure, efficient, and scalable technology solutions that align with evolving business needs—supporting software, hardware, data systems, and end-user services across multiple regional sites.

Job Responsibilities

  • ERP System & Business Applications
  1. Serve as the technical lead for SYSPRO ERP, including system maintenance, user support, configuration, and process optimization.
  2. Collaborate with business users to analyze, document, and implement enhancements to meet operational requirements.
  3. Coordinate with consultants on ERP projects, upgrades, and troubleshooting.
  4. Develop and maintain user manuals and provide end-user training.
  • Cloud Technologies & Data Management
  1. Support the integration and optimization of cloud-based systems (e.g., Microsoft 365, SharePoint, cloud backup).
  2. Participate in cloud migration planning, ensuring data integrity, availability, and security.
  3. Monitor cloud services usage, recommend improvements, and manage user access.
  • Infrastructure & Systems Administration
  1. Oversee the installation, configuration, and maintenance of Windows Servers, desktops, networking devices (Cisco routers/switches), printers, and VOIP systems.
  2. Perform system upgrades, patch management, and regular backups.
  3. Troubleshoot and resolve technical issues in a multi-site environment (Malaysia, China, and Australia).
  4. Manage Active Directory, user access rights, group policies, and shared resources.
  5. Maintain inventory and health of IT hardware, including desktops, laptops, printers, switches, routers, and UPS units.
  • Cybersecurity & Compliance
  1. Implement and support basic cybersecurity protocols including firewall, antivirus, multi-factor authentication, and endpoint protection.
  2. Monitor network and systems for security vulnerabilities or unauthorized access.
  3. Support IT compliance initiatives and internal audits.
  • Data Reporting & Business Intelligence
  1. Assist in generating and supporting reports or dashboards using Power BI, Crystal Reports, or similar tools connected to SYSPRO or other business systems.
  2. Ensure accuracy, accessibility, and security of reporting data.
  • IT Support & Service Delivery
  1. Respond to and manage end-user IT support tickets, escalating where necessary.
  2. Maintain service documentation, SOPs, IT asset inventory, and license tracking.
  3. Ensure prompt and professional resolution of system and hardware issues.
  • Team Leadership & Project Management
  1. Plan and execute IT projects with clear milestones and timelines.
  2. Guide and support junior IT staff and coordinate with vendors or consultants.
  3. Ensure all documentation, diagrams, and records are updated regularly.
  4. May supervise IT Officers or junior IT team members.
  • Automation & Innovation
  1. Identify opportunities for process automation through scripting (e.g., PowerShell).
  2. Propose and implement cost-effective and innovative technology solutions.

Requirements

  • Bachelor’s Degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in IT infrastructure, ERP system support, or software implementation.
  • Hands-on experience with SYSPRO ERP or other integrated business systems.
  • Strong working knowledge of cloud platforms (e.g., Microsoft Azure, Office 365), network systems, Windows Server environments, and user support.
  • Good understanding of cybersecurity best practices, system monitoring, and secure data handling.
  • Familiar with BI tools like Power BI or Crystal Reports (advantageous).
  • Experience with ITIL practices or structured helpdesk/ticketing systems is preferred.
  • Basic scripting experience (e.g., PowerShell, batch files) is a plus.
  • Strong analytical and communication skills.
  • Fluent in English, with good written and verbal communication.
  • Willingness to travel occasionally to overseas facilities (e.g., Beijing) as needed
  • Certifications (Preferred): Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification (desirable) & (Alternatively, 5 years of experience in lieu of certifications)
  • Personal Attributes: Self-driven and solutions-oriented with a strong sense of responsibility, Team player with the ability to collaborate across departments, Strong planning and time management skills and Resourceful & innovative in solving IT and systems-related issues.

*Only Shortlisted Candidates will be notified*

Job Purpose:

The IT Assistant Manager supports the planning, implementation, and maintenance of the organization’s IT infrastructure, ERP systems, and cloud technologies. This role plays a key part in ensuring secure, efficient, and scalable technology solutions that align with evolving business needs—supporting software, hardware, data systems, and end-user services across multiple regional sites.

Job Responsibilities

  • ERP System & Business Applications
  1. Serve as the technical lead for SYSPRO ERP, including system maintenance, user support, configuration, and process optimization.
  2. Collaborate with business users to analyze, document, and implement enhancements to meet operational requirements.
  3. Coordinate with consultants on ERP projects, upgrades, and troubleshooting.
  4. Develop and maintain user manuals and provide end-user training.
  • Cloud Technologies & Data Management
  1. Support the integration and optimization of cloud-based systems (e.g., Microsoft 365, SharePoint, cloud backup).
  2. Participate in cloud migration planning, ensuring data integrity, availability, and security.
  3. Monitor cloud services usage, recommend improvements, and manage user access.
  • Infrastructure & Systems Administration
  1. Oversee the installation, configuration, and maintenance of Windows Servers, desktops, networking devices (Cisco routers/switches), printers, and VOIP systems.
  2. Perform system upgrades, patch management, and regular backups.
  3. Troubleshoot and resolve technical issues in a multi-site environment (Malaysia, China, and Australia).
  4. Manage Active Directory, user access rights, group policies, and shared resources.
  5. Maintain inventory and health of IT hardware, including desktops, laptops, printers, switches, routers, and UPS units.
  • Cybersecurity & Compliance
  1. Implement and support basic cybersecurity protocols including firewall, antivirus, multi-factor authentication, and endpoint protection.
  2. Monitor network and systems for security vulnerabilities or unauthorized access.
  3. Support IT compliance initiatives and internal audits.
  • Data Reporting & Business Intelligence
  1. Assist in generating and supporting reports or dashboards using Power BI, Crystal Reports, or similar tools connected to SYSPRO or other business systems.
  2. Ensure accuracy, accessibility, and security of reporting data.
  • IT Support & Service Delivery
  1. Respond to and manage end-user IT support tickets, escalating where necessary.
  2. Maintain service documentation, SOPs, IT asset inventory, and license tracking.
  3. Ensure prompt and professional resolution of system and hardware issues.
  • Team Leadership & Project Management
  1. Plan and execute IT projects with clear milestones and timelines.
  2. Guide and support junior IT staff and coordinate with vendors or consultants.
  3. Ensure all documentation, diagrams, and records are updated regularly.
  4. May supervise IT Officers or junior IT team members.
  • Automation & Innovation
  1. Identify opportunities for process automation through scripting (e.g., PowerShell).
  2. Propose and implement cost-effective and innovative technology solutions.

Requirements

  • Bachelor’s Degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in IT infrastructure, ERP system support, or software implementation.
  • Hands-on experience with SYSPRO ERP or other integrated business systems.
  • Strong working knowledge of cloud platforms (e.g., Microsoft Azure, Office 365), network systems, Windows Server environments, and user support.
  • Good understanding of cybersecurity best practices, system monitoring, and secure data handling.
  • Familiar with BI tools like Power BI or Crystal Reports (advantageous).
  • Experience with ITIL practices or structured helpdesk/ticketing systems is preferred.
  • Basic scripting experience (e.g., PowerShell, batch files) is a plus.
  • Strong analytical and communication skills.
  • Fluent in English, with good written and verbal communication.
  • Willingness to travel occasionally to overseas facilities (e.g., Beijing) as needed
  • Certifications (Preferred): Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification (desirable) & (Alternatively, 5 years of experience in lieu of certifications)
  • Personal Attributes: Self-driven and solutions-oriented with a strong sense of responsibility, Team player with the ability to collaborate across departments, Strong planning and time management skills and Resourceful & innovative in solving IT and systems-related issues.

*Only Shortlisted Candidates will be notified*