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Product Operations SME

Salary undisclosed

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Product Strategy & Optimization

  • Develop and execute Online Travel Agency platform (hotels, flights, tours) operational strategies to enhance user experience, conversion rates, and retention.
  • Analyze user behavior data to drive product improvements, personalized recommendations, and promotional campaigns.
  • User Growth & Engagement
  • Design and implement user acquisition, retention, and reactivation initiatives (e.g., targeted marketing).
  • Collaborate with marketing teams to optimize channel performance and traffic acquisition.
  • Data-Driven Decision Making
  • Monitor core metrics (GMV, conversion rate, DAU/MAU) and deliver actionable insights through regular reporting.
  • Stay ahead of industry trends and competitor strategies to iterate operational tactics swiftly.
  • Cross-Functional Collaboration
  • Partner with engineering, design, and customer support teams to prioritize product features and resolve issues.
  • Work with supply chain teams to streamline partnerships and resource integration.

Job requirement

  • Bachelor’s degree or above, with 3+ years in product operations; OTA experience is a plus.
  • Deep understanding of OTA workflows (pricing, inventory management, distribution channels) and proven success in user growth/activation campaigns.
  • Proficiency in data tools (Excel/SQL/Tableau) and data-driven problem-solving.

Product Strategy & Optimization

  • Develop and execute Online Travel Agency platform (hotels, flights, tours) operational strategies to enhance user experience, conversion rates, and retention.
  • Analyze user behavior data to drive product improvements, personalized recommendations, and promotional campaigns.
  • User Growth & Engagement
  • Design and implement user acquisition, retention, and reactivation initiatives (e.g., targeted marketing).
  • Collaborate with marketing teams to optimize channel performance and traffic acquisition.
  • Data-Driven Decision Making
  • Monitor core metrics (GMV, conversion rate, DAU/MAU) and deliver actionable insights through regular reporting.
  • Stay ahead of industry trends and competitor strategies to iterate operational tactics swiftly.
  • Cross-Functional Collaboration
  • Partner with engineering, design, and customer support teams to prioritize product features and resolve issues.
  • Work with supply chain teams to streamline partnerships and resource integration.

Job requirement

  • Bachelor’s degree or above, with 3+ years in product operations; OTA experience is a plus.
  • Deep understanding of OTA workflows (pricing, inventory management, distribution channels) and proven success in user growth/activation campaigns.
  • Proficiency in data tools (Excel/SQL/Tableau) and data-driven problem-solving.