Guest Service Manager
RM 3,800 - RM 4,200 / month
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Job Summary:
- Ensuring exceptional guest experiences from check-in to check-out.
- Responsible for leading the front office and guest service teams, resolving guest issues, and maintaining high levels of customer satisfaction.
- This role requires a balance of hospitality, leadership, and operational oversight to ensure smooth day-to-day operations.
- Supervising front desk operations, managing guest complaints, training and motivating staff, coordinating with housekeeping and other departments, and ensuring brand standards are upheld.
- Must have excellent communication and problem-solving skills, along with a passion for providing outstanding service.
Key Skills:
- Customer service excellence
- Team leadership and training
- Conflict resolution
- Communication and interpersonal skills
- Hotel management systems
Job Types: Full-time, Permanent
Pay: RM3,800.00 - RM4,200.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Front desk: 3 years (Required)