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Guest Service Manager

RM 3,800 - RM 4,200 / month

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Job Summary:

  • Ensuring exceptional guest experiences from check-in to check-out.
  • Responsible for leading the front office and guest service teams, resolving guest issues, and maintaining high levels of customer satisfaction.
  • This role requires a balance of hospitality, leadership, and operational oversight to ensure smooth day-to-day operations.
  • Supervising front desk operations, managing guest complaints, training and motivating staff, coordinating with housekeeping and other departments, and ensuring brand standards are upheld.
  • Must have excellent communication and problem-solving skills, along with a passion for providing outstanding service.

Key Skills:

  • Customer service excellence
  • Team leadership and training
  • Conflict resolution
  • Communication and interpersonal skills
  • Hotel management systems

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,200.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Front desk: 3 years (Required)