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Cafe Supervisor (Customer Experience Lead)

RM 2,800 - RM 3,500 / month

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We are a warm and welcoming bakery café located in the heart of a residential neighborhood in Taman Megah, serving freshly baked pastries and house-brand specialty coffee. Our customers are not just guests - they're our regulars, our neighbors, and our friends. We believe in building lasting relationships through great food, warm service, and a cozy dine-in experience.

Who We’re Looking For

We’re seeking a Café Supervisor who is customer-service centric, personable, and passionate about delivering a memorable experience every time. If you love connecting with people, leading a small team, and are comfortable behind the coffee machine, we’d love to meet you!

This position is ideal for someone who enjoys working in a neighborhood setting and values the relationship with return customers. Candidates with own transport are preferred due to the residential location.

Key Responsibilities:

  • Lead the FOH team to deliver a consistently excellent guest experience
  • Greet and build relationships with our regular customers
  • Handle customer feedback with empathy and professionalism
  • Ensure smooth dine-in flow and a positive atmosphere
  • Oversee day-to-day floor operations during your shift
  • Manage staff scheduling, floor appearance, and table turn efficiency
  • Ensure the café remains clean, organized, and aligned with brand standards
  • Support the barista team when needed; barista experience is highly valued
  • Maintain strong knowledge of our pastry and coffee offerings to upsell naturally
  • Ensure orders are delivered correctly and promptly with a smile
  • Assist in onboarding and training new FOH staff
  • Motivate and guide junior staff in service quality and communication
  • Report daily operations feedback to the management team

Requirements/:

  • Minimum 2 years’ experience as Café Supervisor, Team Leader, or similar role
  • Prior barista experience or strong coffee knowledge is highly preferred
  • Friendly, warm personality with a proactive attitude
  • Strong leadership and communication skills
  • Comfortable working weekends and public holidays
  • Own transport preferred (Taman Megah area is residential with limited public transport access)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday
  • On call
  • Weekend jobs

Application Question(s):

  • Have you worked in a dine-in café or restaurant with at least 30–50 seatings (not kiosk or takeaway)?
  • Do you have experience operating an espresso machine or making coffee-based drinks (e.g. as a barista)?

Work Location: In person